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Internet Banking Functionality in Nigeria and Outcomes of Customer Satisfaction: An Empirical Investigation

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  • Olatoke A. Adeyemi
  • Olasunkamin S. Ola
  • Felicia A. Oyewole

Abstract

The present study aimed at investigating the impact of internet banking on the customer satisfaction level in banking sector of Nigeria. A structured questionnaire was used to collect data from a sample of Ninety (90) customers of different banks in Nigeria. Data collected were analyzed using regression Analysis with the aid of Statistical Package for Social Sciences (SPSS) software version 20. The result showed that the independent variables (i.e internet banking and quality service) were significant joint predictors of customer satisfaction (F(2, 87) = 91.3035;R2 = 0.677; P

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  • Olatoke A. Adeyemi & Olasunkamin S. Ola & Felicia A. Oyewole, 2014. "Internet Banking Functionality in Nigeria and Outcomes of Customer Satisfaction: An Empirical Investigation," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(8), pages 195-204, August.
    • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:8:p:195-204
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    References listed on IDEAS

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    2. Rotimi Cephas Oluwaseyitan & Haslinda Hashim & Raja Nerina Raja Yusof, 2018. "Determinants of Bank Selection: An International Student Perspective," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(5), pages 741-761, May.

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