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Innovation Configurations in Knowledge-Intensive Business Services


  • Ian Miles

    () (University of Manchester (UK))

  • Veronika Belousova

    () (National Research University Higher School of Economics (Russian Federation))

  • Nikolay Chichkanov

    () (National Research University Higher School of Economics (Russian Federation))


Knowledge-intensive business services (KIBS) industries demonstrate some of the highest levels of innovation in most developed economies. However, these industries are very heterogeneous. Research on their innovative activities is needed in order to provide evidence to inform policy instruments to support such companies. In this paper, we analyze the innovation configurations of 477 Russian KIBS companies. First, we use factor analysis to study the key features of their innovative behavior: different innovation types and different features of demand for KIBS from innovative clients (volume, range and level of customization of services). Three factors emerge, and the KIBS companies are divided into six clusters through the prism of these factors. The clusters are: non-innovators; organizational change innovators; marketing innovators; technology-oriented innovators; non-technological innovators and diversified innovators. Finally, we examine the distribution of companies across the clusters in terms of their size and the type of services.

Suggested Citation

  • Ian Miles & Veronika Belousova & Nikolay Chichkanov, 2017. "Innovation Configurations in Knowledge-Intensive Business Services," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 11(3), pages 94-102.
  • Handle: RePEc:hig:fsight:v:11:y:2017:i:3:p:94-102

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    References listed on IDEAS

    1. Nicoletta Corrocher & Lucia Cusmano & Andrea Morrison, 2009. "Modes of innovation in knowledge-intensive business services evidence from Lombardy," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 173-196, April.
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    3. Santos-Vijande, María Leticia & López-Sánchez, José Ángel & González-Mieres, Celina, 2012. "Organizational learning, innovation, and performance in KIBS," Journal of Management & Organization, Cambridge University Press, vol. 18(06), pages 870-904, November.
    4. Anna-Leena Asikainen, 2015. "Innovation modes and strategies in knowledge intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 77-95, March.
    5. Amara, Nabil & Landry, Réjean & Traoré, Namatié, 2008. "Managing the protection of innovations in knowledge-intensive business services," Research Policy, Elsevier, vol. 37(9), pages 1530-1547, October.
    6. David Doloreux & Richard Shearmur, 2013. "Innovation Strategies: Are Knowledge-Intensive Business Services Just Another Source of Information?," Industry and Innovation, Taylor & Francis Journals, vol. 20(8), pages 719-738, November.
    7. Krzysztof Szczygielski & Wojciech Grabowski, 2014. "Innovation strategies and productivity in the Polish services sector," Post-Communist Economies, Taylor & Francis Journals, vol. 26(1), pages 17-38, March.
    8. Michael Wyrwich, 2013. "The Role of Regional Conditions for Newly Emerging KIBS Industries in the Face of Radical Institutional Change," European Planning Studies, Taylor & Francis Journals, vol. 21(11), pages 1760-1778, November.
    9. J. A. Camacho & M. Rodriguez, 2008. "Patterns Of Innovation In The Service Sector: Some Insights From The Spanish Innovation Survey," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 17(5), pages 459-471.
    10. Amara, Nabil & D'Este, Pablo & Landry, Réjean & Doloreux, David, 2016. "Impacts of obstacles on innovation patterns in KIBS firms," Journal of Business Research, Elsevier, vol. 69(10), pages 4065-4073.
    11. Miozzo, Marcela & Desyllas, Panos & Lee, Hsing-fen & Miles, Ian, 2016. "Innovation collaboration and appropriability by knowledge-intensive business services firms," Research Policy, Elsevier, vol. 45(7), pages 1337-1351.
    12. Hugo Pinto & Manuel Fernandez-Esquinas & Elvira Uyarra, 2015. "Universities and Knowledge-Intensive Business Services (KIBS) as Sources of Knowledge for Innovative Firms in Peripheral Regions," Regional Studies, Taylor & Francis Journals, vol. 49(11), pages 1873-1891, November.
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    14. Mercedes Rodriguez & José Antonio Camacho Ballesta, 2010. "Are knowledge-intensive business services so “hard” innovators? Some insights using Spanish microdata," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 41-65.
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    More about this item


    innovation types; service innovation; knowledge-intensive business services; professional services; SMEs;

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General


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