IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i3p2401-d1050094.html
   My bibliography  Save this article

Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study

Author

Listed:
  • Renáta Cződörová

    (Faculty of Operation and Economics of Transport and Communications, University of Žilina, Slovakia and Ministry of Transport of the Slovak Republic, 01026 Zilina, Slovakia)

  • Jozef Gnap

    (Department of Road and Urban Transport, Faculty of Operation and Economics of Transport and Communications, University of Žilina, 01026 Zilina, Slovakia)

Abstract

The ISO 9001 standard is the most widespread standard in the world that sets requirements for a quality management system. Thousands of companies around the world have implemented the quality management system according to ISO 9001, and there are many reasons why they decided to implement this management system in their companies. The main goal of this paper is to determine the impact of the introduction of a quality management system according to the ISO 9001 standard on the performance of a selected sample of transport companies after its successful implementation as a strategic step to achieve better competitiveness. The impact of the introduction of the quality management system on the performance of a selected sample of 17 transport companies was investigated through the use of financial analysis, regression, and correlation analysis tools. The first significant finding was that the selected investigated indicators, such as profitability of assets, profitability of sales, size of the transport company, and age of the transport company in the selected transport companies, showed a significant positive difference in their average values in the period after obtaining ISO 9001 certification when compared to the period without certification. Further investigation of the financial situation in transport companies that already had a quality management system in place according to the ISO 9001 standard revealed that all the values of the selected indicators acquired positive values in 2020 during the COVID-19 pandemic, which could also be due to the fact that transport companies kept their customers.

Suggested Citation

  • Renáta Cződörová & Jozef Gnap, 2023. "Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:3:p:2401-:d:1050094
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/3/2401/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/3/2401/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. repec:cfe:wpcefa:2016_01 is not listed on IDEAS
    2. Vladimír Konečný & Mária Brídziková & Šimon Senko, 2021. "Impact of COVID-19 and Anti-Pandemic Measures on the Sustainability of Demand in Suburban Bus Transport. The Case of the Slovak Republic," Sustainability, MDPI, vol. 13(9), pages 1-29, April.
    3. Francisco Starke & Rangamohan V. Eunni & Nuno Manoel Martins Dias Fouto & Claudio Felisoni de Angelo, 2012. "Impact of ISO 9000 certification on firm performance: evidence from Brazil," Management Research Review, Emerald Group Publishing Limited, vol. 35(10), pages 974-997, September.
    4. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    5. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
    6. Stefania Veltri, 2020. "Mandatory Non-financial Risk-Related Disclosure," Springer Books, Springer, number 978-3-030-47921-3, March.
    7. Jose Andres-Jimenez & Jose-Amelio Medina-Merodio & Luis Fernandez-Sanz & Jose-Javier Martinez-Herraiz & Estefania Ruiz-Pardo, 2020. "An Intelligent Framework for the Evaluation of Compliance with the Requirements of ISO 9001:2015," Sustainability, MDPI, vol. 12(13), pages 1-23, July.
    8. Francisco Starke & Rangamohan V. Eunni & Nuno Manoel Martins Dias Fouto & Claudio Felisoni de Angelo, 2012. "Impact of ISO 9000 certification on firm performance: evidence from Brazil," Management Research Review, Emerald Group Publishing Limited, vol. 35(10), pages 974-997, September.
    9. Mihaela Iona?cu & Ion Iona?cu & Marian Sacarin & Mihaela Minu, 2017. "Exploring the Impact of ISO 9001, ISO 14001 and OHSAS 18001 Certification on Financial Performance: The Case of Companies listed on the Bucharest Stock Exchange," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 166-166, February.
    10. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    11. Tim Mazzarol & Sophie Reboud, 2020. "Small Business Management," Springer Texts in Business and Economics, Springer, edition 4, number 978-981-13-9509-3, January.
    12. repec:eme:maj000:02686900210412270 is not listed on IDEAS
    13. Yannis Politis & Evangelos Grigoroudis, 2022. "Incorporating the Sustainability Concept in the Major Business Excellence Models," Sustainability, MDPI, vol. 14(13), pages 1-20, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Martin Bugaj & Pavol Durana & Roman Blazek & Jakub Horak, 2023. "Industry 4.0: Marvels in Profitability in the Transport Sector," Mathematics, MDPI, vol. 11(17), pages 1-23, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gallego, Juan Miguel & Gutiérrez, Luis H., 2017. "Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries," IDB Publications (Working Papers) 8260, Inter-American Development Bank.
    2. Blind, Knut & Mangelsdorf, Axel & Pohlisch, Jakob, 2018. "The effects of cooperation in accreditation on international trade: Empirical evidence on ISO 9000 certifications," International Journal of Production Economics, Elsevier, vol. 198(C), pages 50-59.
    3. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
    4. Clougherty, Joseph A. & Grajek, Michał, 2023. "Decertification in quality-management standards by incrementally and radically innovative organizations," Research Policy, Elsevier, vol. 52(1).
    5. Mihaela Iona?cu & Ion Iona?cu & Marian Sacarin & Mihaela Minu, 2017. "Exploring the Impact of ISO 9001, ISO 14001 and OHSAS 18001 Certification on Financial Performance: The Case of Companies listed on the Bucharest Stock Exchange," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 166-166, February.
    6. Sungida Rashid, 2021. "Do manufacturing firms in Bangladesh acquire ISO certificates to offset the handicap of credit constraints?," SN Business & Economics, Springer, vol. 1(1), pages 1-15, January.
    7. Yu, Jie & Xiao, Shengsheng, 2023. "Project certification and screening in the reward-based crowdfunding market," Journal of Business Research, Elsevier, vol. 165(C).
    8. Ullah, Barkat, 2022. "The impact of quality certification on SME innovation and the role of institutions," Research in International Business and Finance, Elsevier, vol. 62(C).
    9. Ullah, Barkat & Wei, Zuobao & Xie, Feixue, 2014. "ISO certification, financial constraints, and firm performance in Latin American and Caribbean countries," Global Finance Journal, Elsevier, vol. 25(3), pages 203-228.
    10. Fonseca Luis Miguel & Domingues José Pedro, 2017. "Listen to ISO 9001:2015 for organizational competitiveness: Correlation between change management and improvement," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 916-926, July.
    11. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    12. Serhii Kanyhin & Svitlana Achkasova & Viktoriia Tyschenko & Vlada Karpova & Oleksii Naidenko, 2025. "Bankruptcy Risks Assessment: A Comprehensive Review of Qualitative Indicators," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 1, pages 22-44.
    13. Erlantz Allur & Iñaki Heras-Saizarbitoria & Olivier Boiral & Francesco Testa, 2018. "Quality and Environmental Management Linkage: A Review of the Literature," Sustainability, MDPI, vol. 10(11), pages 1-15, November.
    14. Susan A. Kayser & John W. Maxwell & Michael W. Toffel, 2014. "Supply chain screening without certification: The critical role of stakeholder pressure," Working Papers 2014-08, Indiana University, Kelley School of Business, Department of Business Economics and Public Policy.
    15. World Bank, 2008. "Harnessing Competitiveness for Stronger Inclusive Growth : Bangladesh Second Investment Climate Assessment," World Bank Publications - Reports 8025, The World Bank Group.
    16. Xiaoli Zhao & Pavel Castka & Cory Searcy, 2020. "ISO Standards: A Platform for Achieving Sustainable Development Goal 2," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    17. Karan Girotra & Christian Terwiesch & Karl T. Ulrich, 2007. "Valuing R& D Projects in a Portfolio: Evidence from the Pharmaceutical Industry," Management Science, INFORMS, vol. 53(9), pages 1452-1466, September.
    18. repec:cdl:indrel:qt4p91h717 is not listed on IDEAS
    19. Hammad Riaz & Abubakr Saeed, 2020. "Impact of environmental policy on firm's market performance: The case of ISO 14001," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 681-693, March.
    20. Bichescu, Bogdan & Raturi, Amitabh, 2015. "The antecedents and consequences of plant closing announcements," International Journal of Production Economics, Elsevier, vol. 168(C), pages 197-210.
    21. Jeevan Jyoti & Jyoti Sharma, 2012. "Impact of Market Orientation on Business Performance: Role of Employee Satisfaction and Customer Satisfaction," Vision, , vol. 16(4), pages 297-313, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:3:p:2401-:d:1050094. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.