IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i2p1383-d1032551.html
   My bibliography  Save this article

Conceptualizing and Validating a Model for Benchlearning Capability: Results from the Greek Public Sector

Author

Listed:
  • Eftychia Kessopoulou

    (Business Excellence Laboratory, Department of Business Administration, School of Business Administration, University of Macedonia, 54636 Thessaloniki, Greece)

  • Katerina Gotzamani

    (Business Excellence Laboratory, Department of Business Administration, School of Business Administration, University of Macedonia, 54636 Thessaloniki, Greece)

  • Styliani Xanthopoulou

    (Business Excellence Laboratory, Department of Business Administration, School of Business Administration, University of Macedonia, 54636 Thessaloniki, Greece)

  • George Tsiotras

    (Business Excellence Laboratory, Department of Business Administration, School of Business Administration, University of Macedonia, 54636 Thessaloniki, Greece)

Abstract

This paper aims to report on the development and assessment of a conceptual model for benchlearning capability, which facilitates sustainable performance improvement. Following an in-depth literature review, two main dimensions of benchlearning capability were identified. A focus group approach was used in order to establish the connection between these dimensions and the main construct (benchlearning capability). A questionnaire was designed and administered to 502 individuals from 74 organizations that used the Common Assessment Framework, and a total of 163 respondents replied. For the structural model assessment, the PLS-SEM technique was employed. Literature reveals that benchlearning encompasses both comparative evaluation and organizational learning mechanisms. Moreover, the focus group concluded that Organizational Learning Capability (OLC) and Benchmarking Capability (BMKC) are positively related to Benchlearning Capability (BLNC). The quantitative analysis showed that the factor OLC and BMKC are related positively and significantly to BLNC. This paper is the first attempt to approach the benchlearning capability construct and to validate its model. It is also a first attempt towards providing empirical evidence that could help public managers understand the BLNC concept and formulate accordingly the appropriate strategy for improving the benchlearning capability and therefore achieving sustainable performance in their organizations.

Suggested Citation

  • Eftychia Kessopoulou & Katerina Gotzamani & Styliani Xanthopoulou & George Tsiotras, 2023. "Conceptualizing and Validating a Model for Benchlearning Capability: Results from the Greek Public Sector," Sustainability, MDPI, vol. 15(2), pages 1-17, January.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:2:p:1383-:d:1032551
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/2/1383/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/2/1383/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ricardo Chiva & Joaquin Alegre & Rafael Lapiedra, 2007. "Measuring organisational learning capability among the workforce," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 224 - 242, April.
    2. Mirna Kordab & Jurgita Raudeliūnienė & Ieva Meidutė-Kavaliauskienė, 2020. "Mediating Role of Knowledge Management in the Relationship between Organizational Learning and Sustainable Organizational Performance," Sustainability, MDPI, vol. 12(23), pages 1-20, December.
    3. Paul Shrivastava, 1983. "A Typology Of Organizational Learning Systems," Journal of Management Studies, Wiley Blackwell, vol. 20(1), pages 7-28, January.
    4. Hult, G. Tomas M. & Ferrell, O. C., 1997. "Global organizational learning capacity in purchasing: Construct and measurement," Journal of Business Research, Elsevier, vol. 40(2), pages 97-111, October.
    5. Ricardo Chiva & Joaquin Alegre & Rafael Lapiedra, 2007. "Measuring organisational learning capability among the workforce," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(3/4), pages 224-242, June.
    6. Goh, Swee & Richards, Gregory, 1997. "Benchmarking the learning capability of organizations," European Management Journal, Elsevier, vol. 15(5), pages 575-583, October.
    7. Ivana Acocella, 2012. "The focus groups in social research: advantages and disadvantages," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1125-1136, June.
    8. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    9. N. Venkatraman, 1989. "Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement," Management Science, INFORMS, vol. 35(8), pages 942-962, August.
    10. Jerez-Gomez, Pilar & Cespedes-Lorente, Jose & Valle-Cabrera, Ramon, 2005. "Organizational learning capability: a proposal of measurement," Journal of Business Research, Elsevier, vol. 58(6), pages 715-725, June.
    11. Mark Huijben & Arno Geurtsen & Jan van Helden, 2014. "Managing overhead in public sector organizations through benchmarking," Public Money & Management, Taylor & Francis Journals, vol. 34(1), pages 27-34, January.
    12. George P. Huber, 1991. "Organizational Learning: The Contributing Processes and the Literatures," Organization Science, INFORMS, vol. 2(1), pages 88-115, February.
    13. Anthony J. Dibella & Edwin C. Nevis & Janet M. Gould, 1996. "Understanding Organizational Learning Capability," Journal of Management Studies, Wiley Blackwell, vol. 33(3), pages 361-379, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Azharuddin Hashim, 2013. "A Conceptual Framework for Antecedents and Consequence of Organizational Learning Capability," Information Management and Business Review, AMH International, vol. 5(12), pages 577-583.
    2. Covin, Jeffrey G. & Garrett, Robert P. & Kuratko, Donald F. & Shepherd, Dean A., 2020. "Short leash or long leash? Parenting style, initial strategic clarity, and the development of venture learning proficiency," Journal of Business Venturing, Elsevier, vol. 35(4).
    3. Alexandra Luciana GUTA, 2018. "Organizational Learning Capability. Model Testing In Universities," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 17, pages 229-240, September.
    4. Alexandra Luciana Gu??, 2015. "An analysis of factors that influence organizational learning: The case of higher education institutions," Proceedings of International Academic Conferences 1003387, International Institute of Social and Economic Sciences.
    5. Md Alamgir Mollah & Jae-Hyeok Choi & Su-Jung Hwang & Jin-Kyo Shin, 2023. "Exploring a Pathway to Sustainable Organizational Performance of South Korea in the Digital Age: The Effect of Digital Leadership on IT Capabilities and Organizational Learning," Sustainability, MDPI, vol. 15(10), pages 1-18, May.
    6. Jerez-Gomez, Pilar & Cespedes-Lorente, Jose & Valle-Cabrera, Ramon, 2005. "Organizational learning capability: a proposal of measurement," Journal of Business Research, Elsevier, vol. 58(6), pages 715-725, June.
    7. Masoomeh Alikhani & Hamed Fazlollahtabar & Iraj Mahdavi, 2013. "Clustering Organizational Learning Capability Indices for Knowledge Sharing in Different Segments of the Firm," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 2(2), pages 209-225.
    8. Chee‐Yang Fong & Keng‐Boon Ooi & Boon‐In Tan & Voon‐Hsien Lee & Alain Yee‐Loong Chong, 2011. "HRM practices and knowledge sharing: an empirical study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 704-723, August.
    9. Alexandra Luciana GUȚĂ, 2014. "Ways Of Managing Organizational Learning," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 4, pages 257-266, July.
    10. Nofal Razan Jamil & Bader Obeidat, 2019. "Reviewing the Mediating Role of Organizational Learning Capability on the Effect of Transformational Leadership on Entrepreneurial Orientation," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 111-136, April.
    11. Elham Hmoud AL-Faouri, 2015. "Shaping Organizational Learning Capability through Organizational Intelligence: An Empirical Evidence from Jordanian Firms," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 5(3), pages 546-562, March.
    12. María José Sanzo & Luis Ignacio Álvarez & Marta Rey, 2017. "Lights and Shadows of Business-Nonprofit Partnerships: The Role of Nonprofit Learning and Empowerment in this Ethical Puzzle," Sustainability, MDPI, vol. 9(8), pages 1-21, August.
    13. Pruksapong, Mutarika, 2008. "Organizational Member Learning and the Influential Factors: The Empirical Study of Thailand," MPRA Paper 10946, University Library of Munich, Germany.
    14. Covin, Jeffrey G. & Garrett, Robert P. & Kuratko, Donald F. & Shepherd, Dean A., 2015. "Value proposition evolution and the performance of internal corporate ventures," Journal of Business Venturing, Elsevier, vol. 30(5), pages 749-774.
    15. Curado, Carla & Muñoz-Pascual, Lucía & Galende, Jesús, 2018. "Antecedents to innovation performance in SMEs: A mixed methods approach," Journal of Business Research, Elsevier, vol. 89(C), pages 206-215.
    16. Joaquín Camps & Antonio Majocchi, 2010. "Learning Atmosphere and Ethical Behavior, Does It Make Sense?," Journal of Business Ethics, Springer, vol. 94(1), pages 129-147, June.
    17. Jiménez-Jiménez, Daniel & Sanz-Valle, Raquel, 2011. "Innovation, organizational learning, and performance," Journal of Business Research, Elsevier, vol. 64(4), pages 408-417, April.
    18. Che Wan Jasimah bt Wan Mohamed Radzi & Hashem Salarzadeh Jenatabadi & Huang Hui & Farihah Abu Kasim & Son Radu, 2013. "Explore Linkage between Knowledge Management and Organizational Performance in Asian Food Manufacturing Industry," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(8), pages 1753-1769, August.
    19. repec:thr:techub:v:1:y:2021:i:1:p:55-78 is not listed on IDEAS
    20. Altaf Hussain & Muhammad Khan & Dilshodjon Alidjonovich Rakhmonov & Zokir Toshtemirovich Mamadiyarov & Mohichexra Turobjonovna Kurbonbekova & Muxlisa Qodirjon Kizi Mahmudova, 2023. "Nexus of Training and Development, Organizational Learning Capability, and Organizational Performance in the Service Sector," Sustainability, MDPI, vol. 15(4), pages 1-17, February.
    21. Agulles, Remei & Prats, Mª Julia, 2011. "Learning in practice: What organizational and management literature can contribute to professional and occupational development," IESE Research Papers D/938, IESE Business School.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:2:p:1383-:d:1032551. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.