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Exploring and Addressing the User Acceptance Issues Embedded in the Adoption of Reusable Packaging Systems

Author

Listed:
  • Yuan Long

    (Brunel Design School, Brunel University London, London UB8 3PH, UK)

  • Fabrizio Ceschin

    (Brunel Design School, Brunel University London, London UB8 3PH, UK)

  • David Harrison

    (Brunel Design School, Brunel University London, London UB8 3PH, UK)

  • Nazlı Terzioğlu

    (Brunel Design School, Brunel University London, London UB8 3PH, UK)

Abstract

Plastic in the linear consumption model is frequently manufactured and disposed of, leading to the creation of excessive plastic waste, which has significant consequences for the environment. Single-use food packaging waste is a large constituent of plastic waste that needs to be addressed urgently. The implementation of reusable packaging systems (RPSs) to close the loop of consumption appears to be promising, but the insights into consumers’ willingness to accept them are limited. This research investigates the aspect of consumers’ adoption of RPSs by identifying the particular user acceptance issues and eventually providing a set of design recommendations to address them. The data collection methods are remote interviews, engaging with 42 participants in three iterations, to evaluate three user experiences of RPSs in order to identify the user acceptance issues. After the user acceptance issues are identified in each iteration, the Theory of Attitude-Behaviour-Context is employed to advance the understanding of the acceptance issues. In order to continuously refine the user experiences, insights from design for sustainable behaviour are applied to address the user acceptance issues. The research results include three refined user experiences, four user acceptance issues—namely hygiene, usability, finance and motivation—and design recommendations to address those user acceptance issues. This research may be of interest to packaging professionals, and could be used to design and refine the RPSs to induce consumers’ adoption.

Suggested Citation

  • Yuan Long & Fabrizio Ceschin & David Harrison & Nazlı Terzioğlu, 2022. "Exploring and Addressing the User Acceptance Issues Embedded in the Adoption of Reusable Packaging Systems," Sustainability, MDPI, vol. 14(10), pages 1-32, May.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:10:p:6146-:d:818569
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    References listed on IDEAS

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    Cited by:

    1. Bidyut Kumer Balo & Elina Jaakkola & Majid Aleem & Birgitta Sandberg, 2025. "The emergence and influence of the customer experience in the context of sustainable consumption," AMS Review, Springer;Academy of Marketing Science, vol. 15(3), pages 539-563, December.
    2. Mariana Montserrat Flores-Nieves & Genaro M. Soto-Zarazúa & Enrique Rico-García & Sergio Zamora-Castro & Gonzalo Macías-Bobadilla & Ma Sandra Hernández-López & Arantza Elena Sánchez-Gutiérrez, 2022. "Revaluation of Local Waste through an Ecotechnologies Strategic Plan: A Case Study with Digesters," Sustainability, MDPI, vol. 14(15), pages 1-14, July.
    3. Santosh B. Rane & Gayatri J. Abhyankar & Milind Shrikant Kirkire, 2026. "Barriers to adoption of reusable packaging from supply chain perspective: multi criteria decision making analysis and industry 4.0 strategies," OPSEARCH, Springer;Operational Research Society of India, vol. 63(1), pages 445-496, March.

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