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Sustainability Practices in Hospitality: Case Study of a Luxury Hotel in Arrábida Natural Park

Author

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  • Vitor Pereira

    (ISEG, Lisbon School of Economics & Management, Universidade de Lisboa, 1249-078 Lisbon, Portugal)

  • Graça Miranda Silva

    (ADVANCE/CSG, ISEG, Lisbon School of Economics & Management, Universidade de Lisboa, 1249-078 Lisbon, Portugal)

  • Álvaro Dias

    (TRIE, Universidade Lusófona, 1749-024 Lisbon, Portugal
    DMOGG, ISCTE-IUL, 1649-026 Lisbon, Portugal)

Abstract

The agenda of researchers and practitioners in the tourism industry has focused on the demand for sustainable practices. Luxury hotels have also followed this trend, although studies are still limited. The aim of this study is to understand what environmental and social sustainability practices luxury hotels are adopting and how their management perceive the benefits and results from their adoption. This empirical research is based on a case study that triangulates data from semi-structured interviews, document analysis, and observation. The results show that luxury hotels have implemented environmental practices that address energy efficiency measures that reduce water consumption, waste, and carbon emissions and that control, protect, and maintain fauna and flora to promote of unique natural landscapes. They have focused on social practices that address the relations with charitable institutions, provide consumers high-quality services, and create a safe and healthy work environment. Luxury hotels have successfully implemented these practices to reduce operational costs. The study’s findings provide practical guidance for hotel managers who seek to implement sustainability practices.

Suggested Citation

  • Vitor Pereira & Graça Miranda Silva & Álvaro Dias, 2021. "Sustainability Practices in Hospitality: Case Study of a Luxury Hotel in Arrábida Natural Park," Sustainability, MDPI, vol. 13(6), pages 1-21, March.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:6:p:3164-:d:516440
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    References listed on IDEAS

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    Cited by:

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    2. Eleonora Santos, 2023. "From Neglect to Progress: Assessing Social Sustainability and Decent Work in the Tourism Sector," Sustainability, MDPI, vol. 15(13), pages 1-25, June.
    3. Hany Hosny Abdelhamied & Ahmed Mohamed Elbaz & Bassam Samir Al-Romeedy & Tamer Mohamed Amer, 2023. "Linking Green Human Resource Practices and Sustainable Performance: The Mediating Role of Job Satisfaction and Green Motivation," Sustainability, MDPI, vol. 15(6), pages 1-18, March.
    4. Soad Abokhamis Mousavi, 2022. "Sustainable Hotel Building Local Assessment Model: A Case of Northern Cyprus," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
    5. Zorica Duric & Jasna Potočnik Topler, 2021. "The Role of Performance and Environmental Sustainability Indicators in Hotel Competitiveness," Sustainability, MDPI, vol. 13(12), pages 1-26, June.
    6. Amir Ghorbani & Hossein Mousazadeh & Farahnaz Akbarzadeh Almani & Masoud Lajevardi & Mohammad Reza Hamidizadeh & Mehrdad Orouei & Kai Zhu & Lóránt Dénes Dávid, 2023. "Reconceptualizing Customer Perceived Value in Hotel Management in Turbulent Times: A Case Study of Isfahan Metropolis Five-Star Hotels during the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(8), pages 1-19, April.
    7. Maria de Lurdes Calisto & Jorge Umbelino & Ana Gonçalves & Cláudia Viegas, 2021. "Environmental Sustainability Strategies for Smaller Companies in the Hotel Industry: Doing the Right Thing or Doing Things Right?," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    8. Zakaria Elkhwesky & Islam Elbayoumi Salem & Michal Varmus & Haywantee Ramkissoon, 2022. "Sustainable practices in hospitality pre and amid COVID‐19 pandemic: Looking back for moving forward post‐COVID‐19," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(5), pages 1426-1448, October.
    9. Sandra Rebelo & Mafalda Patuleia & Álvaro Dias, 2022. "Inclusive Tourism: Assessing the Accessibility of Lisbon as a Tourist Destination," Tourism and Hospitality, MDPI, vol. 3(2), pages 1-30, May.

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