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The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers

Author

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  • Sung-Eun Kang

    (Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA)

  • Changyeon Park

    (College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea)

  • Choong-Ki Lee

    (College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea)

  • Seunghoon Lee

    (Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA)

Abstract

This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.

Suggested Citation

  • Sung-Eun Kang & Changyeon Park & Choong-Ki Lee & Seunghoon Lee, 2021. "The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers," Sustainability, MDPI, vol. 13(3), pages 1-17, January.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:3:p:1327-:d:488060
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    References listed on IDEAS

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    Cited by:

    1. Lee, Choong-Ki & Jung, Eun-Kyo & Kang, Sung-Eun & Petrick, James F. & Park, Yae-Na, 2022. "Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry," Journal of Air Transport Management, Elsevier, vol. 100(C).
    2. M. Priyanka, 2024. "Impact of Covid-19 on Digital Payment System in Service Industry," ComFin Research, Shanlax Journals, vol. 12(1), pages 44-49, January.
    3. Caiwei Ma & Lianping Ren & Jingxin Zhao, 2021. "Coping with Stress: How Hotel Employees Fight to Work," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
    4. Dong-Shang Chang & Wei-De Wu, 2021. "Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model," Sustainability, MDPI, vol. 13(14), pages 1-28, July.
    5. Lavinia Denisia Cuc & Andrea Feher & Paul Nichita Cuc & Silviu Gabriel Szentesi & Dana Rad & Gavril Rad & Mioara Florina Pantea & Cosmin Silviu Raul Joldes, 2022. "A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context," IJERPH, MDPI, vol. 19(19), pages 1-20, September.
    6. Kyungcheon Min & Wansoo Hong, 2021. "The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff," Sustainability, MDPI, vol. 13(12), pages 1-18, June.
    7. Aarthi Raghavan & Mehmet Akif Demircioglu & Serik Orazgaliyev, 2021. "COVID-19 and the New Normal of Organizations and Employees: An Overview," Sustainability, MDPI, vol. 13(21), pages 1-19, October.

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