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Organizational trust and performance: Is organizational learning capability a missing link?

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  • Guinot, Jacob
  • Chiva, Ricardo
  • Mallén, Fermín

Abstract

Despite the fact that the majority of studies have suggested that it is beneficial for organizational performance, some empirical evidence has generated contradictory results concerning these variables. For this reason, this research attempts to look in-depth at the relationships between trust and organizational performance, using organizational learning capability as an explanatory variable. To confirm the hypotheses, the structural equation technique was used on data from a survey carried out in Spanish firms with recognized excellence in human resources management. The results obtained show that, in these firms, organizational learning capability mediates in the relationship between trust and organizational performance.

Suggested Citation

  • Guinot, Jacob & Chiva, Ricardo & Mallén, Fermín, 2013. "Organizational trust and performance: Is organizational learning capability a missing link?," Journal of Management & Organization, Cambridge University Press, vol. 19(5), pages 559-582, September.
    • Handle: RePEc:cup:jomorg:v:19:y:2013:i:05:p:559-582_00
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    Cited by:

    1. Sung-Eun Kang & Changyeon Park & Choong-Ki Lee & Seunghoon Lee, 2021. "The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers," Sustainability, MDPI, vol. 13(3), pages 1-17, January.
    2. Li, Ying & Liu, Zhen & Qin, Kuiyuan & Cui, Jiayu & Zeng, Xiaoyu & Ji, Ming & Lan, Jijun & You, Xuqun & Li, Yuan, 2021. "Organizational trust and safety operation behavior in airline pilots: The mediating effects of organizational identification and organizational commitment," Journal of Air Transport Management, Elsevier, vol. 92(C).
    3. Debarun Chakraborty & Wendrila Biswas, 2021. "Think Love, Think Peace, Think Harmony: Rethinking on Industrial Tranquility," Business Perspectives and Research, , vol. 9(1), pages 92-110, January.
    4. Pedraja Rejas, Liliana & Rodríguez Ponce, Emilio & Muñoz Fritis, Camila, 2022. "Human resource management and performance in Ibero-America: Bibliometric analysis of scientific production," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    5. Cenk Tufan & Ozlem Yasar Ugurlu, 2022. "The Effect of Trust, Commitment, Knowledge Acquisition, and Dissemination on Relationship Satisfaction: Research into the Turkish Yacht Manufacturing Sector," Journal of Economy Culture and Society, Istanbul University, Faculty of Economics, vol. 65(65), pages 351-374, June.

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