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How Does Emotional Labor Influence Voice Behavior? The Roles of Work Engagement and Perceived Organizational Support

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  • Yuechao Du

    (School of Management, Zhejiang University, Hangzhou 310058, China)

  • Zhongming Wang

    (School of Management, Zhejiang University, Hangzhou 310058, China)

Abstract

Promoting employee voice behavior is important for the sustainable development of organizations. Drawing on conservation of resources theory, the study examined the association between emotional labor and employee voice behavior and the mediation of work engagement in this relationship. Surveys were collected at two time points, four weeks apart, from 629 employees in the service industry in China. The results show that surface acting is negatively related to work engagement and that deep acting is positively related to work engagement. Employees’ work engagement is positively associated with voice behavior. Hence, work engagement appears to be a mediating variable that translates the emotional labor into voice behavior. Moreover, perceived organizational support moderates the relationship between emotional labor and voice behavior. The theoretical and practical implications of these findings are discussed.

Suggested Citation

  • Yuechao Du & Zhongming Wang, 2021. "How Does Emotional Labor Influence Voice Behavior? The Roles of Work Engagement and Perceived Organizational Support," Sustainability, MDPI, vol. 13(19), pages 1-14, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10524-:d:640829
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    References listed on IDEAS

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    5. Lixia Yao & Jie Gao & Chengye Chen & Dan Mu, 2019. "How Does Emotional Labor Impact Employees’ Perceptions of Well-Being? Examining the Mediating Role of Emotional Disorder," Sustainability, MDPI, vol. 11(23), pages 1-18, November.
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    Cited by:

    1. Jaeyoung Lim & Kuk-Kyoung Moon, 2023. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters," IJERPH, MDPI, vol. 20(5), pages 1-18, March.
    2. Haoluan Fu & Yuechao Du & Zhongming Wang, 2022. "Authentic Leadership and Taking Charge Behavior: A Moderated Mediation Model of Psychological Capital and Occupational Calling," IJERPH, MDPI, vol. 19(9), pages 1-17, May.
    3. Yuechao Du & Minghao Yan, 2022. "Green Transformational Leadership and Employees’ Taking Charge Behavior: The Mediating Role of Personal Initiative and the Moderating Role of Green Organizational Identity," IJERPH, MDPI, vol. 19(7), pages 1-16, March.
    4. Feng Liu & Jun Liu & He Ding, 2023. "Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange," Sustainability, MDPI, vol. 15(15), pages 1-14, July.
    5. Jialong Wu & Yuechao Du, 2022. "Linking Abusive Supervision to Promotive and Prohibitive Voice Behavior: Testing the Mediating Roles of Work Engagement and Negative Reciprocity," IJERPH, MDPI, vol. 19(9), pages 1-16, May.
    6. Eun-Chul Seo & Young-Kyun Sim & Inwoo Kim & Jae-Pil Seo & Min-Seong Ha & Song-Eun Kim, 2023. "The Mediating Effect of Presenteeism on the Relationship between Emotional Labor and Work Engagement of Coaches for Disability Sports," IJERPH, MDPI, vol. 20(2), pages 1-12, January.

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