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Institutional Logics at Play in a Mobility-as-a-Service Ecosystem

Author

Listed:
  • Hugo Guyader

    (Department of Management and Engineering, Linköping University, 58183 Linköping, Sweden)

  • Brenda Nansubuga

    (Department of Management and Engineering, Linköping University, 58183 Linköping, Sweden)

  • Karin Skill

    (Department of Management and Engineering, Linköping University, 58183 Linköping, Sweden)

Abstract

The last decade has brought the transport sector to the forefront of discussions on sustainability and digital innovations: practitioners, researchers, and regulators alike have witnessed the emergence of a wide diversity of shared mobility services. Based on a longitudinal case study of a regional Mobility-as-a-Service (MaaS) ecosystem in Sweden, constituted of a document analysis and 24 semi-structured interviews with 18 representatives from regional authorities, mobility service providers, and other stakeholders from the public and private sectors, this study examines the co-existing and competing institutional logics at play, identified as State logic, Market logic, Sustainability logic, Experimental logic, and Service logic. The analysis reveals that these institutional logics pertain to tensions in the collaboration within the ecosystem’s stakeholders in terms of: (1) finding a common vision and scope for MaaS, (2) establishing a sustainable business model, (3) triggering a behavioral change regarding car travel, (4) being able to find one’s role within the project and to consequently collaborate with other stakeholders, and (5) managing uncertainty through testing and experimenting innovative solutions, which ultimately yielded key learnings about MaaS and the shared mobility ecosystem and its stakeholders. These case study findings, based on an institutional logics framework, provide a novel perspective on emerging ecosystems, from which implications for MaaS developers and further research on shared mobility are drawn.

Suggested Citation

  • Hugo Guyader & Brenda Nansubuga & Karin Skill, 2021. "Institutional Logics at Play in a Mobility-as-a-Service Ecosystem," Sustainability, MDPI, vol. 13(15), pages 1-25, July.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:15:p:8285-:d:600699
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    References listed on IDEAS

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    Cited by:

    1. Iria Lopez-Carreiro & Andres Monzon & Elena Lopez, 2023. "MaaS Implications in the Smart City: A Multi-Stakeholder Approach," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    2. Enoch, Marcus & Potter, Stephen, 2023. "MaaS (Mobility as a Service) market futures explored," Transport Policy, Elsevier, vol. 134(C), pages 31-40.
    3. Hugo Guyader & Margareta Friman & Lars E. Olsson, 2021. "Shared Mobility: Evolving Practices for Sustainability," Sustainability, MDPI, vol. 13(21), pages 1-14, November.

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