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Antecedents and Consequences of Frontline Employee’s Trust-in-Supervisor and Trust-in-Coworker

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  • Seonggoo Ji

    (Department of Business Administration and Accounting, Hanbat National University, Daejeon 34158, Korea)

  • Ihsan Ullah Jan

    (Department of Business Administration, Hanbat National University, Daejeon 34158, Korea)

Abstract

Based on social exchange theory, this study investigates the antecedents and consequences of a frontline employee’s trust-in-supervisor and a frontline employee’s trust-in-coworker in a single framework. A personally administered survey was conducted to collect data from 203 frontline employees of coffee shops in the Republic of Korea. Covariance-based structural equation modeling was applied using AMOS 21.0 to explore the proposed relationships. The results show that abusive supervision is negatively related to frontline employee’s trust-in-supervisor, whereas supervisor support and communication quality have significant positive effects on frontline employee’s trust-in-supervisor. Similarly, coworker ostracism has a significant negative effect on frontline employee’s trust-in-coworker, whereas coworker harmony and communication quality have significant positive effect on frontline employee’s trust-in-coworker. Finally, the results show that a frontline employee’s trust-in-supervisor predicts a frontline employee’s supervisor cooperation, and a frontline employee’s trust-in-coworker leads to a frontline employee’s coworker cooperation.

Suggested Citation

  • Seonggoo Ji & Ihsan Ullah Jan, 2020. "Antecedents and Consequences of Frontline Employee’s Trust-in-Supervisor and Trust-in-Coworker," Sustainability, MDPI, vol. 12(2), pages 1-17, January.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:2:p:716-:d:310522
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    References listed on IDEAS

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    2. Anand, Vaijayanthee & Verma, Luv & Santhanam, Nivethitha & Grover, Atipriya, 2022. "Turnover intention among Indian police: Do organizational and community stressors matter?," Journal of Criminal Justice, Elsevier, vol. 82(C).

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