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Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees

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  • Lip Ryan Shin

    (School of Tourism, Hanyang University, Seoul 04763, Korea)

  • Sunghyup Sean Hyun

    (School of Tourism, Hanyang University, Seoul 04763, Korea)

Abstract

Little is known about the effectiveness of managerial influence tactics on job creativity and performance in the airline industry. Based on previous research, eleven hypotheses and a theoretical model was conducted under the assumption that individual influence tactics affect job creativity, job creativity has a positive influence on job performance, and job creativity mediates both influence tactics and job performance. This study implemented a quantitative method using multiple regression analysis, a three-step multiple regression analysis, and a Sobel test. According to an empirical method, among nine total influence tactics, inspirational appeals, ingratiation, exchange, and pressure acted as crucial drivers of job creativity, which had the greatest influence on job performance. Job creativity also had a mediating effect. On the other hand, the tactic of legitimating also positively influenced job creativity unlike previous studies. These findings may help managers by providing some insights for promoting job creativity and performance.

Suggested Citation

  • Lip Ryan Shin & Sunghyup Sean Hyun, 2019. "Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees," Sustainability, MDPI, vol. 11(16), pages 1-14, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4429-:d:258175
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    References listed on IDEAS

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    2. Vatankhah, Sanaz & Javid, Elyeh & Raoofi, Ali, 2017. "Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 107-115.
    3. Coelho, Filipe & Augusto, Mário & Lages, Luis Filipe, 2011. "Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation," Journal of Retailing, Elsevier, vol. 87(1), pages 31-45.
    4. M. Cortini & G. Scaratti, 2011. "Creativity at Work and Weblogs: Opportunities and Obstacles," Springer Books, in: Alessandro D'Atri & Maria Ferrara & Joey F. George & Paolo Spagnoletti (ed.), Information Technology and Innovation Trends in Organizations, pages 443-450, Springer.
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    Cited by:

    1. Yuan Jing Luo & Yan Ping Li & Jing Du, 2020. "Coping with Supervisor Sanctions During Organizational Change: Core Members’ Active Change Behavior and Followers’ Middle Way Thinking," Sustainability, MDPI, vol. 12(15), pages 1-12, August.
    2. Seung Yeop Lee & Sang Woo Lee, 2020. "Social Media Use and Job Performance in the Workplace: The Effects of Facebook and KakaoTalk Use on Job Performance in South Korea," Sustainability, MDPI, vol. 12(10), pages 1-19, May.

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