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The Evolving Role of IT Departments in Digital Transformation

Author

Listed:
  • Che-Chuan Hsu

    () (Department of Information Management, Lee-Ming Institute of Technology, Taipei 24305, Taiwan
    Department of Management Information Systems, National Chengchi University, Taipei 11605, Taiwan)

  • Rua-Huan Tsaih

    () (Department of Management Information Systems, National Chengchi University, Taipei 11605, Taiwan)

  • David C. Yen

    () (Department of Management Information Systems, School of Economic and Business, State University of New York College at Oneonta, Oneonta, NY 13820, USA)

Abstract

In the digital era, organizations are increasingly tasked with creating and utilizing new content, applications, and/or services through the use of advanced information and communication technologies (ICT) to sustain a competitive advantage. Indeed, sustainability is now an embedded and overarching feature of organizations’ strategic planning. Research has shown that information technology (IT) departments are vital to organizations’ digital transformation. However, the role of IT departments in non-ICT-oriented organizations undergoing digital transformation has yet to be explored. Our study reveals that although the IT departments of non-ICT-oriented organizations play an important and proactive role in the early stages of organizational transformation and a dominant role in developing ICT capabilities, they will be unable to assume a leadership role within the organizations after transformation is complete.

Suggested Citation

  • Che-Chuan Hsu & Rua-Huan Tsaih & David C. Yen, 2018. "The Evolving Role of IT Departments in Digital Transformation," Sustainability, MDPI, Open Access Journal, vol. 10(10), pages 1-18, October.
  • Handle: RePEc:gam:jsusta:v:10:y:2018:i:10:p:3706-:d:175897
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    References listed on IDEAS

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    Cited by:

    1. Yizhou Chu & Maomao Chi & Weijun Wang & Bo Luo, 2019. "The Impact of Information Technology Capabilities of Manufacturing Enterprises on Innovation Performance: Evidences from SEM and fsQCA," Sustainability, MDPI, Open Access Journal, vol. 11(21), pages 1-17, October.
    2. Yang Liu & Moses Olabhele Esangbedo & Sijun Bai, 2019. "Adaptability of Inter-Organizational Information Systems Based on Organizational Identity: Some Factors of Partnership for the Goals," Sustainability, MDPI, Open Access Journal, vol. 11(5), pages 1-20, March.
    3. Izabela Luiza Pop & Anca Borza & Anuța Buiga & Diana Ighian & Rita Toader, 2019. "Achieving Cultural Sustainability in Museums: A Step Toward Sustainable Development," Sustainability, MDPI, Open Access Journal, vol. 11(4), pages 1-22, February.

    More about this item

    Keywords

    IT departments; digital transformation; non-ICT-oriented organization; dynamic capabilities;

    JEL classification:

    • Q - Agricultural and Natural Resource Economics; Environmental and Ecological Economics
    • Q0 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General
    • Q2 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Renewable Resources and Conservation
    • Q3 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Nonrenewable Resources and Conservation
    • Q5 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth
    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products

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