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Apply Fuzzy DEMATEL to Explore the Decisive Factors of the Auto Lighting Aftermarket Industry in Taiwan

Author

Listed:
  • Jing Li

    (College of Management, Da-Yeh University, Changhua 51591, Taiwan
    College of Music and Movie & TV, Tianjin Normal University, Tianjin 300384, China)

  • Chi-Hui Wu

    (Department of Management and Information, NOU, New Taipei 247031, Taiwan)

  • Chien-Wen Chen

    (Department of Business Administration, Feng Chia University, Taichung 40724, Taiwan)

  • Yi-Fen Huang

    (Department of Business Administration, Da-Yeh University, Changhua 51591, Taiwan)

  • Ching-Torng Lin

    (Department of Information Management, Da-Yeh University, Changhua 51591, Taiwan)

Abstract

Continuous improvement and innovation are solid foundations for the company to maintain excellent performance and competitive advantage. As the limited resources possessed by companies generally result in the incapability of implementing several improving plans simultaneously, researchers advocate that companies should evaluate the influential relationships among key success factors (KSFs) to explore the more dominant determinants for designing improving actions. This study focused on the auto lighting aftermarket (AM) industry in which the KSFs have not yet been adequately performed to explore the decisive criteria of an improvement strategy. After a literature review and a survey of experts, a preliminary list of suitable evaluation criteria was derived. Consequently, the fuzzy and decision-making trial and evaluation laboratory (DEMATEL) method were employed to analyze and establish the causal relationship among criteria. This study contributes to the auto lighting AM industry by using a novel approach for identifying and prioritizing the KSFs. The result indicates that product integrity was the “cause” construct on the constructs of operating cost, quality and brand, technology development, and customer satisfaction. These findings contribute to help practitioners better design effective improvement strategies.

Suggested Citation

  • Jing Li & Chi-Hui Wu & Chien-Wen Chen & Yi-Fen Huang & Ching-Torng Lin, 2020. "Apply Fuzzy DEMATEL to Explore the Decisive Factors of the Auto Lighting Aftermarket Industry in Taiwan," Mathematics, MDPI, vol. 8(7), pages 1-27, July.
    • Handle: RePEc:gam:jmathe:v:8:y:2020:i:7:p:1187-:d:386724
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    Cited by:

    1. Seyed Hossain Ebrahimi, 2023. "Some equations to identify the threshold value in the DEMATEL method," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 33(2), pages 1-22.
    2. Jing Li & Chi-Hui Wu, 2023. "Determinants of Learners’ Self-Directed Learning and Online Learning Attitudes in Online Learning," Sustainability, MDPI, vol. 15(12), pages 1-20, June.
    3. Ji-Qing Qu & Qi-Lin Xu & Ke-Xue Sun, 2022. "Optimization of Indoor Luminaire Layout for General Lighting Scheme Using Improved Particle Swarm Optimization," Energies, MDPI, vol. 15(4), pages 1-18, February.
    4. Mahmud, Priom & Ahmed, Mushaer & Janan, Farhatul & Xames, Md Doulotuzzaman & Chowdhury, Naimur Rahman, 2023. "Strategies to develop a sustainable and resilient vaccine supply chain in the context of a developing economy," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).

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