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Job Satisfaction and Perceived Structural Support in Remote Working Conditions—The Role of a Sense of Community at Work

Author

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  • Ilaria Buonomo

    (Department of Human Sciences, LUMSA University, 00193 Rome, Italy)

  • Bruna Ferrara

    (Department of Human Sciences, LUMSA University, 00193 Rome, Italy)

  • Martina Pansini

    (Department of Human Sciences, LUMSA University, 00193 Rome, Italy)

  • Paula Benevene

    (Department of Human Sciences, LUMSA University, 00193 Rome, Italy)

Abstract

Changes in work assets due to the COVID-19 pandemic posed several challenges to employees’ well-being, especially in the light of the changes in the work organization, such as remote working and the massive use of IT. According to the literature on the role of technologies at work, the organization’s ability to support remote working is a valuable protective factor. At the same time, social distancing due to the pandemic forced employees to use a new relational asset. This, in turn, can shed new light on how the sense of connection and belonging to an organization impacts remote working experiences. This paper will test the mediational effect of structural support and sense of community at work in the link between job demands and job satisfaction in a sample of remote workers. The study involved 635 participants aged 21 to 70 (mean = 46.7, SD = 11; females = 61%). Among them, 33% had remote working experiences before the first Italian lockdown (March 2020). The research protocol included scales from the COPSOQ-III (job demands, sense of community, job satisfaction) and a questionnaire to evaluate the structural support related to the remote working asset. Results from a structural equation model showed a partial mediating effect of sense of community, but not of structural support, in the link between job demands and job satisfaction ( χ 2 (22) = 76.918, p = 0.00, CFI = 0.966, TLI = 0.944, RMSEA = 0.063 (90% CI = 0.048–0.078, p = 0.079), SRMR = 0.044). The role of such associations for future technology-based work assets is detailed in the discussion.

Suggested Citation

  • Ilaria Buonomo & Bruna Ferrara & Martina Pansini & Paula Benevene, 2023. "Job Satisfaction and Perceived Structural Support in Remote Working Conditions—The Role of a Sense of Community at Work," IJERPH, MDPI, vol. 20(13), pages 1-11, June.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:13:p:6205-:d:1177113
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    References listed on IDEAS

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    1. Bilotta, Isabel & Cheng, Shannon & Davenport, Meghan K. & King, Eden, 2021. "Using the job demands-resources model to understand and address employee well-being during the COVID-19 pandemic," Industrial and Organizational Psychology, Cambridge University Press, vol. 14(1-2), pages 267-273, June.
    2. Bruna Ferrara & Martina Pansini & Clara De Vincenzi & Ilaria Buonomo & Paula Benevene, 2022. "Investigating the Role of Remote Working on Employees’ Performance and Well-Being: An Evidence-Based Systematic Review," IJERPH, MDPI, vol. 19(19), pages 1-12, September.
    3. Yaoyao Sun & Haidong Song & Hong Liu & Fangxiang Mao & Xiaohua Sun & Fenglin Cao, 2021. "Occupational stress, mental health, and self-efficacy among community mental health workers: A cross-sectional study during COVID-19 pandemic," International Journal of Social Psychiatry, , vol. 67(6), pages 737-746, September.
    4. Antonio de Lucas Ancillo & María Teresa del Val Núñez & Sorin Gavrila Gavrila, 2021. "Workplace change within the COVID-19 context: a grounded theory approach," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 34(1), pages 2297-2316, January.
    5. Yoshito Nishimura & Tomoko Miyoshi & Hideharu Hagiya & Yoshinori Kosaki & Fumio Otsuka, 2021. "Burnout of Healthcare Workers amid the COVID-19 Pandemic: A Japanese Cross-Sectional Survey," IJERPH, MDPI, vol. 18(5), pages 1-8, March.
    6. Clara De Vincenzi & Martina Pansini & Bruna Ferrara & Ilaria Buonomo & Paula Benevene, 2022. "Consequences of COVID-19 on Employees in Remote Working: Challenges, Risks and Opportunities An Evidence-Based Literature Review," IJERPH, MDPI, vol. 19(18), pages 1-18, September.
    7. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2021. "The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(7), pages 1-16, April.
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    Cited by:

    1. Ali Hudays & Faye Gary & Joachim G. Voss & Ahmed Hazazi & Amal Arishi & Fatimah Al-sakran, 2023. "Job Satisfaction of Nurses in the Context of Clinical Supervision: A Systematic Review," IJERPH, MDPI, vol. 21(1), pages 1-19, December.

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