IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i11p4167-d370183.html
   My bibliography  Save this article

Italian Consensus Statement on Patient Engagement in Chronic Care: Process and Outcomes

Author

Listed:
  • Guendalina Graffigna

    (EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
    Department of Psychology, Catholic University of Milan, 20123 Milan, Italy)

  • Serena Barello

    (EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
    Department of Psychology, Catholic University of Milan, 20123 Milan, Italy)

  • Giuseppe Riva

    (EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy)

  • Massimo Corbo

    (Casa di Cura Privata del Policlinico, 20100 Milan, Italy)

  • Gianfranco Damiani

    (Fondazione Policlinico Universitario A., Gemelli IRCCS, 00168 Roma, Italy
    Faculty of Medicine and Surgery, Università Cattolica del Sacro Cuore, 00168 Roma, Italy)

  • Primiano Iannone

    (Higher Institute of Health, 00168 Rome, Italy)

  • Albino Claudio Bosio

    (EngageMinds Hub – Consumer, Food and Health Engagement Research Center, Department of Psychology, Università Cattolica del Sacro Cuore, 20123 Milan, Italy
    Department of Psychology, Catholic University of Milan, 20123 Milan, Italy)

  • Walter Ricciardi

    (Fondazione Policlinico Universitario A., Gemelli IRCCS, 00168 Roma, Italy
    Faculty of Medicine and Surgery, Università Cattolica del Sacro Cuore, 00168 Roma, Italy)

Abstract

Patient engagement has been recognized as a key priority in chronic care. However, scholars agree that guidelines are needed to ensure effective patient engagement strategies. To this end, a Consensus Conference process was promoted with the following methodological steps: (1) extensive literature review about patient engagement initiatives in chronic care; (2) a stakeholders survey to collect best practices and (3) workshops with experts. On the basis of the information collected, a consensus statement was drafted, revised, and finalized by a panel of select renowned experts. These experts agreed in defining engagement as an eco-systemic concept involving multiple actors all of which contribute to influence patients’ willingness and ability to engage in chronic care. Moreover, experts recommended, whenever possible, to adopt standardized instruments to assess engagement levels and related unmet needs. Then, experts strongly advised appropriate trainings for healthcare professionals about patient engagement strategies. Furthermore, the importance of promoting healthcare professionals’ wellbeing has been advocated. Family caregivers, as well as patients’ organizations - should be trained and engaged to increase the effectiveness of interventions dedicated to patients. Finally, experts agreed that digital technologies should be considered as a crucial enhancer for patient engagement in chronic care.

Suggested Citation

  • Guendalina Graffigna & Serena Barello & Giuseppe Riva & Massimo Corbo & Gianfranco Damiani & Primiano Iannone & Albino Claudio Bosio & Walter Ricciardi, 2020. "Italian Consensus Statement on Patient Engagement in Chronic Care: Process and Outcomes," IJERPH, MDPI, vol. 17(11), pages 1-27, June.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:11:p:4167-:d:370183
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/11/4167/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/17/11/4167/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Christopher Duke & Wendy Lynch & Brad Smith & Julie Winstanley, 2015. "Validity of a New Patient Engagement Measure: The Altarum Consumer Engagement (ACE) Measure™," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 8(6), pages 559-568, December.
    2. Wendy Hardyman & Kate L. Daunt & Martin Kitchener, 2015. "Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda," Public Management Review, Taylor & Francis Journals, vol. 17(1), pages 90-107, January.
    3. Christopher Duke & Wendy Lynch & Brad Smith & Julie Winstanley, 2015. "Erratum to: Validity of a New Patient Engagement Measure: The Altarum Consumer Engagement (ACE) Measure™," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 8(6), pages 569-569, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Vincenza Capone & Roberta Borrelli & Leda Marino & Giovanni Schettino, 2022. "Mental Well-Being and Job Satisfaction of Hospital Physicians during COVID-19: Relationships with Efficacy Beliefs, Organizational Support, and Organizational Non-Technical Skills," IJERPH, MDPI, vol. 19(6), pages 1-18, March.
    2. Angela Tolotti & Serena Barello & Camilla Vignaduzzo & Sarah Jayne Liptrott & Dario Valcarenghi & Tiziana Nania & Davide Sari & Loris Bonetti, 2022. "Patient Engagement in Oncology Practice: A Qualitative Study on Patients’ and Nurses’ Perspectives," IJERPH, MDPI, vol. 19(18), pages 1-17, September.
    3. Federico Pennestrì & Giuseppe Banfi, 2022. "The Experience of Patients in Chronic Care Management: Applications in Health Technology Assessment (HTA) and Value for Public Health," IJERPH, MDPI, vol. 19(16), pages 1-8, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lennert Griese & Eva-Maria Berens & Peter Nowak & Jürgen M. Pelikan & Doris Schaeffer, 2020. "Challenges in Navigating the Health Care System: Development of an Instrument Measuring Navigation Health Literacy," IJERPH, MDPI, vol. 17(16), pages 1-17, August.
    2. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    3. Valtteri Kaartemo & Helena Känsäkoski, 2018. "Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction," SAGE Open, , vol. 8(4), pages 21582440188, December.
    4. Liu, Huiyuan & Perera, Sandun C. & Wang, Jian-Jun & Leonhardt, James M., 2023. "Physician engagement in online medical teams: A multilevel investigation," Journal of Business Research, Elsevier, vol. 157(C).
    5. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s)," Working Papers halshs-01934284, HAL.
    6. Bin Ding & Wei Liu & Sang-Bing Tsai & Dongxiao Gu & Fang Bian & Xuefeng Shao, 2019. "Effect of Patient Participation on Nurse and Patient Outcomes in Inpatient Healthcare," IJERPH, MDPI, vol. 16(8), pages 1-16, April.
    7. Thomas Schulz & Markus Böhm & Heiko Gewald & Zehra Celik & Helmut Krcmar, 2020. "The Negative Effects of Institutional Logic Multiplicity on Service Platforms in Intermodal Mobility Ecosystems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(5), pages 417-433, October.
    8. Floriana Fusco & Marta Marsilio & Chiara Guglielmetti, 2018. "La co-production in sanit?: un?analisi bibliometrica," MECOSAN, FrancoAngeli Editore, vol. 2018(108), pages 35-54.
    9. D’Arco, Mario & Lo Presti, Letizia & Marino, Vittoria & Maggiore, Giulio, 2021. "Is sustainable tourism a goal that came true? The Italian experience of the Cilento and Vallo di Diano National Park," Land Use Policy, Elsevier, vol. 101(C).
    10. Giuseppe Russo & Andrea Moretta Tartaglione & Ylenia Cavacece, 2019. "Empowering Patients to Co-Create a Sustainable Healthcare Value," Sustainability, MDPI, vol. 11(5), pages 1-20, March.
    11. Akter, Shahriar & Babu, Mujahid Mohiuddin & Hossain, Md Afnan & Hani, Umme, 2022. "Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare," Journal of Business Research, Elsevier, vol. 140(C), pages 95-106.
    12. Tina Jukić & Primož Pevcin & Jože Benčina & Mitja Dečman & Sanja Vrbek, 2019. "Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation," Administrative Sciences, MDPI, vol. 9(4), pages 1-17, November.
    13. Gabriele Palozzi & Sandro Brunelli & Camilla Falivena, 2018. "Higher Sustainability and Lower Opportunistic Behaviour in Healthcare: A New Framework for Performing Hospital-Based Health Technology Assessment," Sustainability, MDPI, vol. 10(10), pages 1-19, October.
    14. Dahl, Andrew J. & Milne, George R. & Peltier, James W., 2021. "Digital health information seeking in an omni-channel environment: A shared decision-making and service-dominant logic perspective," Journal of Business Research, Elsevier, vol. 125(C), pages 840-850.
    15. Carmela Annarumma & Rocco Palumbo & Ersilia Troiano & Stefania Vezzosi, 2017. "Una misurazione "euristica" dell?alfabetizzazione alimentare: alcuni spunti esplorativi," MECOSAN, FrancoAngeli Editore, vol. 2017(102), pages 61-83.
    16. Balta, Maria & Valsecchi, Raffaella & Papadopoulos, Thanos & Bourne, Dorota Joanna, 2021. "Digitalization and co-creation of healthcare value: A case study in Occupational Health," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    17. Jonathan Rösler & Tobias Söll & Louise Hancock & Thomas Friedli, 2021. "Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective," Administrative Sciences, MDPI, vol. 11(2), pages 1-20, May.
    18. Debbie Isobel Keeling & Kathleen Keeling & Ko Ruyter & Angus Laing, 2021. "How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions," Journal of the Academy of Marketing Science, Springer, vol. 49(2), pages 236-257, March.
    19. Havíř David, 2017. "A Comparison of the Approaches to Customer Experience Analysis," Economics and Business, Sciendo, vol. 31(1), pages 82-93, August.
    20. Xiaoyan Ding & Xiang You & Xin Zhang & Yue Yu, 2022. "Can Patients Co-Create Value in an Online Healthcare Platform? An Examination of Value Co-Creation," IJERPH, MDPI, vol. 19(19), pages 1-14, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:11:p:4167-:d:370183. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.