IDEAS home Printed from https://ideas.repec.org/a/gam/jeners/v13y2020i8p2069-d348381.html
   My bibliography  Save this article

Professional Car Drivers’ Attitudes toward Technical, Marketing and Environmental Characteristics of Engine Oils: A Survey Study

Author

Listed:
  • Artur Wolak

    (Department of Quality and Safety of Industrial Products, Institute of Quality and Product Management Sciences, Cracow University of Economics, 27 Rakowicka St., 31-510 Cracow, Poland)

  • Kamil Fijorek

    (Department of Statistics, College of Economics, Finance and Law, Cracow University of Economics, 27 Rakowicka St., 31-510 Cracow, Poland)

  • Grzegorz Zając

    (Department of Power Engineering and Transportation, Faculty of Production Engineering, University of Life Sciences in Lublin, 28 Gleboka St., 20-612 Lublin, Poland)

Abstract

The aim of the article was to analyze the decision-making process of professional drivers regarding the choice of new engine oil with additional attention to the eco-friendliness aspect of the product. Survey data were collected from Polish consumers, using a self-administered questionnaire. The main data analysis tools used in the study were finite mixture models. It was found that professional drivers do not constitute a single homogenous group. They cluster into two segments with differing importance profiles. The largest consumer segment, over 80% of consumers, consider the quality classification, viscosity classification, and OEM specifications as the most important criteria during the decision-making process. The importance of oil being environmentally friendly is a factor moderately differentiating the subgroups. In the first segment, a strong preference for engine oil with the same technical parameters as the previously purchased one, but additionally marked as environmentally friendly, was indicated by 29% of the respondents, whereas in the second segment by only 15%. The analysis of the consumer decision-making process showed that there is a need to put additional efforts to provide easily accessible and clearly visible technical specifications on the product label. The vast majority of professional drivers surveyed were mainly guided by such specific data in their purchasing process. Engine oils and specially used engine oils belong to a group of products that are considered to have a major negative impact on the environment. As a result, more research is needed into the sustainability of this class of products. The shift into the eco-friendly production, exploitation and subsequent management of engine oils may cause a profound effect on petroleum energy markets.

Suggested Citation

  • Artur Wolak & Kamil Fijorek & Grzegorz Zając, 2020. "Professional Car Drivers’ Attitudes toward Technical, Marketing and Environmental Characteristics of Engine Oils: A Survey Study," Energies, MDPI, vol. 13(8), pages 1-14, April.
    • Handle: RePEc:gam:jeners:v:13:y:2020:i:8:p:2069-:d:348381
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1996-1073/13/8/2069/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1996-1073/13/8/2069/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Parsa, H.G. & Lord, Kenneth R. & Putrevu, Sanjay & Kreeger, Jeff, 2015. "Corporate social and environmental responsibility in services: Will consumers pay for it?," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 250-260.
    2. Menguc, Bulent & Ozanne, Lucie K., 2005. "Challenges of the "green imperative": a natural resource-based approach to the environmental orientation-business performance relationship," Journal of Business Research, Elsevier, vol. 58(4), pages 430-438, April.
    3. Choy Johnn Yee & Ng Cheng San, 2011. "Consumers' Perceived Quality, Perceived Value and Perceived Risk Towards Purchase Decision on Automobile," American Journal of Economics and Business Administration, Science Publications, vol. 3(1), pages 47-57, January.
    4. Olshavsky, Richard W & Granbois, Donald H, 1979. "Consumer Decision Making-Fact or Fiction?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 6(2), pages 93-100, Se.
    5. Maignan, Isabelle & Ferrell, O. C., 2001. "Antecedents and benefits of corporate citizenship: an investigation of French businesses," Journal of Business Research, Elsevier, vol. 51(1), pages 37-51, January.
    6. Moser, Andrea K., 2016. "Consumers' purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 389-397.
    7. Nadia A Streletskaya & Jura Liaukonyte & Harry M Kaiser, 2019. "Absence labels: How does information about production practices impact consumer demand?," PLOS ONE, Public Library of Science, vol. 14(6), pages 1-18, June.
    8. Hoyer, Wayne D, 1984. "An Examination of Consumer Decision Making for a Common Repeat Purchase Product," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(3), pages 822-829, December.
    9. Leisch, Friedrich, 2004. "FlexMix: A General Framework for Finite Mixture Models and Latent Class Regression in R," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 11(i08).
    10. Maria Clara Oliveira & Alessandra Magrini, 2017. "Life Cycle Assessment of Lubricant Oil Plastic Containers in Brazil," Sustainability, MDPI, vol. 9(4), pages 1-16, April.
    11. Laure Lavorata, 2014. "Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior," Post-Print halshs-01764748, HAL.
    12. Seo-Hyeon Min & Seul-Ye Lim & Seung-Hoon Yoo, 2017. "Consumers’ Willingness to Pay a Premium for Eco-Labeled LED TVs in Korea: A Contingent Valuation Study," Sustainability, MDPI, vol. 9(5), pages 1-12, May.
    13. Lombart, Cindy & Louis, Didier, 2014. "A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)," Journal of Retailing and Consumer Services, Elsevier, vol. 21(4), pages 630-642.
    14. Lam, Su Shiung & Liew, Rock Keey & Jusoh, Ahmad & Chong, Cheng Tung & Ani, Farid Nasir & Chase, Howard A., 2016. "Progress in waste oil to sustainable energy, with emphasis on pyrolysis techniques," Renewable and Sustainable Energy Reviews, Elsevier, vol. 53(C), pages 741-753.
    15. Natalie Jane de Vries & Rodrigo Reis & Pablo Moscato, 2015. "Clustering Consumers Based on Trust, Confidence and Giving Behaviour: Data-Driven Model Building for Charitable Involvement in the Australian Not-For-Profit Sector," PLOS ONE, Public Library of Science, vol. 10(4), pages 1-28, April.
    16. Holbrook, Morris B & Hirschman, Elizabeth C, 1982. "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 132-140, September.
    17. Lavorata, Laure, 2014. "Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 21(6), pages 1021-1027.
    18. Stephen Hamilton & David Sunding, 2015. "Optimal Recycling Policy for Used Lubricating Oil: The Case of California’s Used Oil Management Policy," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 62(1), pages 3-17, September.
    19. Pujari, Devashish & Wright, Gillian & Peattie, Ken, 2003. "Green and competitive: Influences on environmental new product development performance," Journal of Business Research, Elsevier, vol. 56(8), pages 657-671, August.
    20. Hoyer, Wayne D & Brown, Steven P, 1990. "Effects of Brand Awareness on Choice for a Common, Repeat-Purchase Product," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(2), pages 141-148, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Moser, Andrea K., 2016. "Consumers' purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 389-397.
    2. Tian Zeng & Anne‐Françoise Audrain‐Pontevia & Fabien Durif, 2021. "Does corporate social responsibility affect consumer boycotts? A cost–benefit approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 796-807, March.
    3. Lee, Seunghwan & Kim, Yukyoum & Heere, Bob, 2018. "Sport team emotion: Conceptualization, scale development and validation," Sport Management Review, Elsevier, vol. 21(4), pages 363-376.
    4. Irene Sánchez-González & Irene Gil-Saura & María Eugenia Ruiz-Molina, 2020. "Ethically Minded Consumer Behavior, Retailers’ Commitment to Sustainable Development, and Store Equity in Hypermarkets," Sustainability, MDPI, vol. 12(19), pages 1-17, September.
    5. Wang, Xing-Xin & He, Ai-Zhong, 2022. "The impact of retailers’ sustainable development on consumer advocacy: A chain mediation model investigation," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    6. Pilar Fernández‐Ferrín & Sandra Castro‐González & Belén Bande, 2021. "Corporate social responsibility, emotions, and consumer loyalty in the food retail context: Exploring the moderating effect of regional identity," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 648-666, March.
    7. Gleim, Mark R. & McCullough, Heath & Sreen, Naman & Pant, Logan G., 2023. "Is doing right all that matters in sustainability marketing? The role of fit in sustainable marketing strategies," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    8. Gleim, Mark R. & Smith, Jeffery S. & Andrews, Demetra & Cronin, J. Joseph, 2013. "Against the Green: A Multi-method Examination of the Barriers to Green Consumption," Journal of Retailing, Elsevier, vol. 89(1), pages 44-61.
    9. Lin, Jialing & Lobo, Antonio & Leckie, Civilai, 2017. "The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 133-141.
    10. Andersch, Henrike & Arnold, Christian & Seemann, Ann-Kathrin & Lindenmeier, Jörg, 2019. "Understanding ethical purchasing behavior: Validation of an enhanced stage model of ethical behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 50-59.
    11. Hsu, Chia-Lin & Chang, Chi-Ya & Yansritakul, Chutinart, 2017. "Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 145-152.
    12. Melis, Kristina & Campo, Katia & Lamey, Lien & Breugelmans, Els, 2016. "A Bigger Slice of the Multichannel Grocery Pie: When Does Consumers’ Online Channel Use Expand Retailers’ Share of Wallet?," Journal of Retailing, Elsevier, vol. 92(3), pages 268-286.
    13. Jana Hojnik & Mitja Ruzzier & Tatiana S. Manolova, 2020. "Sustainable development: Predictors of green consumerism in Slovenia," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(4), pages 1695-1708, July.
    14. Remeikiene Rita, 2015. "Evaluation of Self-Employment Development Factors: Latvian Case," Acta Universitatis Sapientiae, Economics and Business, Sciendo, vol. 27(1), pages 5-11, December.
    15. López-Gamero, María D. & Molina-Azorín, José F. & Claver-Cortés, Enrique, 2011. "Environmental uncertainty and environmental management perception: A multiple case study," Journal of Business Research, Elsevier, vol. 64(4), pages 427-435, April.
    16. Xiangzhi Bu & Wilson V.T. Dang & Jianming Wang & Qiu Liu, 2020. "Environmental Orientation, Green Supply Chain Management, and Firm Performance: Empirical Evidence from Chinese Small and Medium-Sized Enterprises," IJERPH, MDPI, vol. 17(4), pages 1-17, February.
    17. Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad H., 2023. "A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    18. Kim, Changju & Yan, Xiuyan & Kim, Jungkeun & Terasaki, Shinichiro & Furukawa, Hiroyasu, 2022. "Effect of consumer animosity on boycott campaigns in a cross-cultural context: Does consumer affinity matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    19. Gidlöf, Kerstin & Lahm, Erik Stoltenberg & Wallin, Annika & Otterbring, Tobias, 2021. "Eco depletion: The impact of hunger on prosociality by means of environmentally friendly attitudes and behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    20. Andersén, Jim, 2021. "A relational natural-resource-based view on product innovation: The influence of green product innovation and green suppliers on differentiation advantage in small manufacturing firms," Technovation, Elsevier, vol. 104(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jeners:v:13:y:2020:i:8:p:2069-:d:348381. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.