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Cultural Intelligence of Expatriate Health Workers in an Inuit Context: An Exploration of Managerial Competency Profiles

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  • Geneviève Morin

    (École Nationale d’Administration Publique (ENAP), 555 Boulevard Charest Est Québec, Québec, QC G1K 9E5, Canada)

  • David Talbot

    (École Nationale d’Administration Publique (ENAP), 555 Boulevard Charest Est Québec, Québec, QC G1K 9E5, Canada)

Abstract

Developing cultural diversity skills is a major ethical challenge for organizations operating within marginalized communities. This study defines cultural intelligence profiles us a two-step approach. In the first step, managers ( n = 31) are invited to complete a Cultural Intelligence Quotient Assessment Test to identify and describe different managerial profiles. In the second step, semi-structured interviews are conducted ( n = 17) to better understand the characteristics of the managerial profiles developed in phase one. The findings indicate that there are three typical managerial profiles: (1) The opportunist, (2) the modern missionary, and (3) the seasoned sage. These managerial profiles highlight the emerging dynamics of the cultural intelligence model and provide a better understanding of the career trajectories of managers in the healthcare sector. The results also have important managerial implications, particularly concerning strategies for training managers working with marginalized populations.

Suggested Citation

  • Geneviève Morin & David Talbot, 2021. "Cultural Intelligence of Expatriate Health Workers in an Inuit Context: An Exploration of Managerial Competency Profiles," Businesses, MDPI, vol. 1(1), pages 1-17, March.
    • Handle: RePEc:gam:jbusin:v:1:y:2021:i:1:p:1-17:d:512634
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    References listed on IDEAS

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    1. Bücker, Joost‏ JLE & Furrer, Olivier & Lin, Yanyan, 2015. "Measuring cultural intelligence: a new test of the CQ scale," FSES Working Papers 461, Faculty of Economics and Social Sciences, University of Freiburg/Fribourg Switzerland.
    2. Murphy, Patrick E. & Enderle, Georges, 1995. "Managerial Ethical Leadership: Examples do Matter," Business Ethics Quarterly, Cambridge University Press, vol. 5(1), pages 117-128, January.
    3. J. Félix Lozano & Teresa Escrich, 2017. "Cultural Diversity in Business: A Critical Reflection on the Ideology of Tolerance," Journal of Business Ethics, Springer, vol. 142(4), pages 679-696, June.
    4. Benjamin Saunders & Julius Sim & Tom Kingstone & Shula Baker & Jackie Waterfield & Bernadette Bartlam & Heather Burroughs & Clare Jinks, 2018. "Saturation in qualitative research: exploring its conceptualization and operationalization," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(4), pages 1893-1907, July.
    5. Sylvie Guerrero, 2005. "La mesure du contrat psychologique dans un contexte de travail francophone," Post-Print halshs-00005805, HAL.
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    Cited by:

    1. Geneviève Morin & David Talbot, 2023. "Cultural intelligence of expatriate workers: a systematic review," Management Review Quarterly, Springer, vol. 73(1), pages 413-454, February.

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