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Evolving Government Information Processes for Service Delivery: Identifying Types & Impact

Author

Listed:
  • Roel Heijlen

    (KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium)

  • Joep Crompvoets

    (KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium)

  • Geert Bouckaert

    (KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium)

  • Maxim Chantillon

    (KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium)

Abstract

The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government information processes are evolving. This article aims to bring insight into these evolutions by creating a typology. Based on the typology, the paper further reflects on the impact these evolutions have on the processes and creation, delivery and improvement of public service.

Suggested Citation

  • Roel Heijlen & Joep Crompvoets & Geert Bouckaert & Maxim Chantillon, 2018. "Evolving Government Information Processes for Service Delivery: Identifying Types & Impact," Administrative Sciences, MDPI, vol. 8(2), pages 1-14, May.
    • Handle: RePEc:gam:jadmsc:v:8:y:2018:i:2:p:15-:d:144335
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    References listed on IDEAS

    as
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