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Why hasn't electronic bill presentment and payment taken off?

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  • Chris Stefanadis

Abstract

The delivery and payment of bills over the Internet could offer many advantages?low processing costs and enhanced marketing opportunities for billers, savings in time and postage for customers. Nevertheless, electronic billing has not found favor with potential users. A lack of coordination among billers and customers, combined with the high fixed costs of the new technology, may help account for the cool reception.

Suggested Citation

  • Chris Stefanadis, 2002. "Why hasn't electronic bill presentment and payment taken off?," Current Issues in Economics and Finance, Federal Reserve Bank of New York, vol. 8(Jul).
    • Handle: RePEc:fip:fednci:y:2002:i:jul:n:v.8no.7
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    References listed on IDEAS

    as
    1. Joseph Farrell & Garth Saloner, 1985. "Standardization, Compatibility, and Innovation," RAND Journal of Economics, The RAND Corporation, vol. 16(1), pages 70-83, Spring.
    2. Lawrence J. Radecki & John Wenninger, 1999. "Paying electronic bill electronically," Current Issues in Economics and Finance, Federal Reserve Bank of New York, vol. 5(Jan).
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    Citations

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    Cited by:

    1. Philippe Bergevin & Todd Zywicki, 2012. "Debit, Credit and Cell: Making Canada a Leader in the Way We Pay," C.D. Howe Institute Commentary, C.D. Howe Institute, issue 353, June.

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