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Consumer boycott of companies implementing offshoring strategies

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  • Silvia Grappi

Abstract

This paper investigates the impact of company offshoring decisions on consumer intentions to boycott the company. To this end, the study proposes and empirically tests the moderated mediation process underlying such consumer reactions. Results verify (1) the mediating role of consumer attitude towards boycotts in the relationship between the perceived egregiousness of the company offshoring decisions and the consumer intention to boycott the company, and (2) the moderating role of consumer ethnocentrism. Acknowledging that boycotts following offshoring decisions can pose a serious threat to companies in today’s marketplace, this study attempts to analyze in depth this phenomenon and provide helpful suggestions on how to deal with it.

Suggested Citation

  • Silvia Grappi, 2015. "Consumer boycott of companies implementing offshoring strategies," MERCATI E COMPETITIVITÀ, FrancoAngeli Editore, vol. 2015(3), pages 123-138.
  • Handle: RePEc:fan:mcmcmc:v:html10.3280/mc2015-003007
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    References listed on IDEAS

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    1. Roza, Marja & Van den Bosch, Frans A.J. & Volberda, Henk W., 2011. "Offshoring strategy: Motives, functions, locations, and governance modes of small, medium-sized and large firms," International Business Review, Elsevier, vol. 20(3), pages 314-323, June.
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