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The effects of 'language standardization' on the acceptance and use of e-HRM systems in foreign subsidiaries


  • Heikkilä, Jukka-Pekka
  • Smale, Adam


Electronic human resource management (e-HRM) systems are argued to be transforming the role of HR by facilitating the transfer of transaction processing responsibilities to employees, managers and other third parties. In multinational corporations, e-HRM systems must achieve this whilst accommodating regulatory and cultural differences, one of which being language. In light of scant empirical research on the role of language in the information technology and international HRM literature, this study investigates the effects of language standardization on the acceptance and use of e-HRM systems in foreign subsidiaries. The findings are based on 18 in-depth interviews with subsidiary HR managers from two European MNCs.

Suggested Citation

  • Heikkilä, Jukka-Pekka & Smale, Adam, 2011. "The effects of 'language standardization' on the acceptance and use of e-HRM systems in foreign subsidiaries," Journal of World Business, Elsevier, vol. 46(3), pages 305-313, July.
  • Handle: RePEc:eee:worbus:v:46:y:2011:i:3:p:305-313

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    References listed on IDEAS

    1. Huub Ru‰l & Tanya Bondarouk & Jan Kees Looise, 2004. "E-HRM: Innovation or Irritation. An Explorative Empirical Study in Five Large Companies on Web-based HRM," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 15(3), pages 364-380.
    2. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    3. Denice Welch & Lawrence Welch & Rebecca Marschan-Piekkari, 2001. "The Persistent Impact of Language on Global Operations," Prometheus, Taylor & Francis Journals, vol. 19(3), pages 193-209.
    4. Marschan, Rebecca & Welch, Denice & Welch, Lawrence, 1997. "Language: The forgotten factor in multinational management," European Management Journal, Elsevier, vol. 15(5), pages 591-598, October.
    5. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
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    Cited by:

    1. Amy Church-Morel & A. Bartel-Radic, 2014. "" Not all multilingual teams are created equal " : Conceptualizing language diversity management," Post-Print halshs-01185822, HAL.
    2. Nadda, Vipin & Rafiq, Zaman & Tyagi, Pankaj, 2017. "Effectiveness and Challenges of Recruitment process outsourcing (RPO) in the Indian Hotel Sector," MPRA Paper 77164, University Library of Munich, Germany, revised 12 Feb 2017.
    3. Tenzer, Helene & Terjesen, Siri & Harzing, Anne-wil, 2017. "Language in international business : A review and agenda for future research," Other publications TiSEM 8afd108a-9666-4fbb-934f-6, Tilburg University, School of Economics and Management.
    4. Itani, Sami & Järlström, Maria & Piekkari, Rebecca, 2015. "The meaning of language skills for career mobility in the new career landscape," Journal of World Business, Elsevier, vol. 50(2), pages 368-378.
    5. Kostova, Tatiana & Marano, Valentina & Tallman, Stephen, 2016. "Headquarters–subsidiary relationships in MNCs: Fifty years of evolving research," Journal of World Business, Elsevier, vol. 51(1), pages 176-184.
    6. repec:spr:manint:v:57:y:2017:i:6:d:10.1007_s11575-017-0319-x is not listed on IDEAS
    7. Ursula Schinzel, 2016. "Impact of national culture on e-recruitment practices in Luxembourg," World Review of Entrepreneurship, Management and Sustainable Development, Inderscience Enterprises Ltd, vol. 12(2/3), pages 318-336.


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