IDEAS home Printed from
   My bibliography  Save this article

Understanding and managing anti-social behaviour on public transport through value change: The considerate travel campaign


  • Moore, Stephen


This article explores anti-social behaviour on public transport, regarded as a major problem by most transport authorities in Britain. It has been estimated that a passenger increase of more than 11.5% in Britain could be achieved if public concerns over anti-social behaviour could be allayed. The article starts by noting that combating anti-social behaviour has generally been seen as the remit of police and enforcement officers. However, research carried out for Transport for London indicates that for the majority of the travelling public, the forms of anti-social behaviour, which concerns them is more likely to be low-level behaviour, ranging from groups of young people behaving boisterously to people eating food or talking loudly on mobile phones. Using the 'problem solving approach' structure, the article then examines the process by which Transport for London has partially 'uncoupled' anti-social behaviour from criminal activities and then treated the two issues as related but distinct. As a result, a series of policing and enforcement initiatives have been introduced to prevent crime, but a different, unique approach has been taken towards controlling anti-social behaviour. Rather than being tackled as a form of low level criminality, anti-social behaviour is viewed as the outcome of clashing values about appropriate behaviour on public transport. Therefore, the answer to anti-social behaviour lies in minimising these values clashes, rather than concentrating on enforcement against perpetrators. The article describes the resulting large-scale media campaign--the Considerate Traveller Campaign, which was launched in 2008 with the aim of increasing tolerance and consideration for others. The article concludes with a summary of the early evaluation of the campaign, which suggests that it is having some positive effect in changing values and argues that in the longer run, it may be possible to amend the behaviour on public transport without relying so heavily on enforcement measures.

Suggested Citation

  • Moore, Stephen, 2011. "Understanding and managing anti-social behaviour on public transport through value change: The considerate travel campaign," Transport Policy, Elsevier, vol. 18(1), pages 53-59, January.
  • Handle: RePEc:eee:trapol:v:18:y:2011:i:1:p:53-59

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Loukaitou-Sideris, Anastasia & Liggett, Robert & Hiseki, Hiroyuki, 2002. "The Geography of Transit Crime: Documentation and Evaluation of Crime Incidence on and around the Green Line Stations in Los Angeles," University of California Transportation Center, Working Papers qt6631x3cc, University of California Transportation Center.
    Full references (including those not matched with items on IDEAS)


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:18:y:2011:i:1:p:53-59. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.