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Strategies for customer service level protection under multi-echelon supply chain disruption risk

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  • Schmitt, Amanda J.

Abstract

We model a multi-echelon system where disruptions can occur at any stage and evaluate multiple strategies for protecting customer service if a disruption should occur. The strategies considered take advantage of the network itself and include satisfying demand from an alternate location in the network, procuring material or transportation from an alternate source or route, and holding strategic inventory reserves throughout the network. Unmet demand is modeled using a mix of backordering and lost sales. We conduct numerical analysis and provide recommendations on selecting strategic mitigation methods to diminish the impact of disruptions on customer service. We demonstrate that the greatest service level improvements can be made by providing both proactive inventory placement to cover short disruptions or the start of long disruptions, and reactive back-up methods to help the supply chain recover after long or permanent disruptions.

Suggested Citation

  • Schmitt, Amanda J., 2011. "Strategies for customer service level protection under multi-echelon supply chain disruption risk," Transportation Research Part B: Methodological, Elsevier, vol. 45(8), pages 1266-1283, September.
    • Handle: RePEc:eee:transb:v:45:y:2011:i:8:p:1266-1283
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    References listed on IDEAS

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    1. Ramesh Bollapragada & Uday S. Rao & Jun Zhang, 2004. "Managing Inventory and Supply Performance in Assembly Systems with Random Supply Capacity and Demand," Management Science, INFORMS, vol. 50(12), pages 1729-1743, December.
    2. Brian Tomlin, 2006. "On the Value of Mitigation and Contingency Strategies for Managing Supply Chain Disruption Risks," Management Science, INFORMS, vol. 52(5), pages 639-657, May.
    3. Schmitt, Amanda J. & Snyder, Lawrence V. & Shen, Zuo-Jun Max, 2010. "Inventory systems with stochastic demand and supply: Properties and approximations," European Journal of Operational Research, Elsevier, vol. 206(2), pages 313-328, October.
    4. Chu, Peter & Yang, Kuo-Lung & Liang, Shing-Ko & Niu, Thomas, 2004. "Note on inventory model with a mixture of back orders and lost sales," European Journal of Operational Research, Elsevier, vol. 159(2), pages 470-475, December.
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