Trip stage satisfaction of public transport users: A reference-based model incorporating trip attributes, perceived service quality, psychological disposition and difference tolerance
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DOI: 10.1016/j.tra.2018.10.029
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- Zhou, Yuyang & Wang, Peiyu & Zheng, Shuyan & Zhao, Minhe & Lam, William H.K. & Chen, Anthony & Sze, N.N. & Chen, Yanyan, 2024. "Modeling dynamic travel mode choices using cumulative prospect theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
- Patricia Lippitt & Nadine Itani & John F. O’Connell & David Warnock-Smith & Marina Efthymiou, 2023. "Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
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- Van Acker, Veronique & Ho, Loan & Mulley, Corinne, 2021. "“Satisfaction lies in the effort”. Is Gandhi’s quote also true for satisfaction with commuting?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 151(C), pages 214-227.
- Miriam Pirra & Sofia Kalakou & Angela Carboni & Mariana Costa & Marco Diana & Ana Rita Lynce, 2021. "A Preliminary Analysis on Gender Aspects in Transport Systems and Mobility Services: Presentation of a Survey Design," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
- Lades, Leonhard K. & Kelly, Andrew & Kelleher, Luke, 2020. "Why is active travel more satisfying than motorized travel? Evidence from Dublin," Transportation Research Part A: Policy and Practice, Elsevier, vol. 136(C), pages 318-333.
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Keywords
Travel satisfaction; Expectation; Perceived service quality; Psychological disposition; Difference tolerance;All these keywords.
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