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Role of trust, emotions and event attachment on residents' attitudes toward tourism

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  • Ouyang, Zhe
  • Gursoy, Dogan
  • Sharma, Bishnu

Abstract

This study examines the effects of residents' trust in government and their emotions toward an event on their perceptions of potential impacts and their support. This study also examines the moderating role of event attachment on the strength of relationships between residents' trust in government and their impacts perceptions, emotional responses, and as well as their support based on social exchange theory and cognitive appraisal theory. Findings clearly indicate that residents' support is a function of both cognitive and affective assessment of perceived impacts. Trust in government influences directly residents' support and indirectly through perceived impacts and experienced emotions toward an event. Findings further suggest that level of event attachment moderates the effects of trust on residents’ perceptions of impacts, their emotions, as well as on their support.

Suggested Citation

  • Ouyang, Zhe & Gursoy, Dogan & Sharma, Bishnu, 2017. "Role of trust, emotions and event attachment on residents' attitudes toward tourism," Tourism Management, Elsevier, vol. 63(C), pages 426-438.
    • Handle: RePEc:eee:touman:v:63:y:2017:i:c:p:426-438
    DOI: 10.1016/j.tourman.2017.06.026
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    8. Tapas Ranjan Moharana & Debashree Roy & Garima Saxena, 2023. "Brand sponsorship effectiveness: how self-congruity, event attachment, and subjective event knowledge matters to sponsor brands," Journal of Brand Management, Palgrave Macmillan, vol. 30(5), pages 432-448, September.
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    10. David Parra-Camacho & Mario Alguacil & Ferran Calabuig-Moreno, 2020. "Perception of the Fair Social Distribution of Benefits and Costs of a Sports Event: An Analysis of the Mediating Effect between Perceived Impacts and Future Intentions," Sustainability, MDPI, vol. 12(11), pages 1-17, May.
    11. Nathalie Fabry & Sylvain Zeghni, 2021. "Intelligent Destination Management Driven By Emotions And Small Data [La gestion intelligente des destinations tirée par les émotions et les small data]," Post-Print hal-03186425, HAL.
    12. Nathalie Fabry & Sylvain Zeghni, 2022. "Smart destination management driven by emotions and small data," Post-Print hal-03557722, HAL.
    13. María Ángeles Plaza-Mejía & Nuria Porras-Bueno & David Flores-Ruiz, 2020. "The Jungle of Support: What Do We Really Mean When We Say “Residents’ Support”?," Sustainability, MDPI, vol. 12(18), pages 1-27, September.
    14. Yi, Xiaoli & Fu, Xiaoxiao & Jin, Wenmin & Okumus, Fevzi, 2018. "Constructing a model of exhibition attachment: Motivation, attachment, and loyalty," Tourism Management, Elsevier, vol. 65(C), pages 224-236.
    15. Alisa Kazakova & Meerim Karimova & Insin Kim, 2021. "Examining Rapport with Local People, International Students’ Roles through Travel Experience and Sustainable Tourism," Sustainability, MDPI, vol. 13(17), pages 1-15, September.
    16. Quang Hai Truong & An Thinh Nguyen & Quoc Anh Trinh & Thi Ngoc Lan Trinh & Luc Hens, 2020. "Hierarchical Variance Analysis: A Quantitative Approach for Relevant Factor Exploration and Confirmation of Perceived Tourism Impacts," IJERPH, MDPI, vol. 17(8), pages 1-20, April.
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    18. José Ramón-Cardona & María Dolores Sánchez-Fernández, 2022. "Innovation and Strategic Management for the Development of Tourist Destinations: Development of Nightlife and Residents’ Attitudes in Punta del Este (Uruguay)," Sustainability, MDPI, vol. 14(8), pages 1-18, April.

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