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E-commerce logistics performance and resilience: The influence of inter-organizational trust and organizational flexibility

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  • Zhang, Ziyi

Abstract

This study investigates the role of inter-organizational information and communication technology (Inter-OICT) in enhancing e-commerce logistics performance (LP) and resilience (LR). Grounded in organizational information processing theory (OIPT) and relational exchange theory (RET), the research outlines how Inter-OICT influences LP and LR through the mediating role of inter-organizational trust (Inter-OT) and the moderating effect of organizational flexibility (OFLX). A cross-sectional survey of logistics managers facilitated the testing of these relationships. The findings indicate that Inter-OICT significantly boosts both LP and LR, with Inter-OT serving as a crucial mediator by enhancing the effectiveness of ICT deployments. Additionally, organizational flexibility was found to strengthen the impact of Inter-OICT on both performance metrics. This research underlines the importance of strategic ICT integration and flexible organizational practices in maximizing logistics efficacy and resilience, presenting novel insights into the dynamics of technology adoption in the logistics sector.

Suggested Citation

  • Zhang, Ziyi, 2025. "E-commerce logistics performance and resilience: The influence of inter-organizational trust and organizational flexibility," Technology in Society, Elsevier, vol. 81(C).
    • Handle: RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x24003257
    DOI: 10.1016/j.techsoc.2024.102777
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    More about this item

    Keywords

    Inter-organizational information and communication technology; Inter-organizational trust; logistics performance; logistics resilience; Organizational flexibility;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • L8 - Industrial Organization - - Industry Studies: Services
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • I2 - Health, Education, and Welfare - - Education
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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