IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v66y2021ics0160791x21001202.html
   My bibliography  Save this article

Amazon's New Supra-Omnichannel: Realizing Growing Seamless Switching for Apparel During COVID-19

Author

Listed:
  • Watanabe, Chihiro
  • Akhtar, Waleed
  • Tou, Yuji
  • Neittaanmäki, Pekka

Abstract

While COVID-19 has driven a significant drop in sales, the apparel industry has been undergoing a digital solution-oriented transformation.

Suggested Citation

  • Watanabe, Chihiro & Akhtar, Waleed & Tou, Yuji & Neittaanmäki, Pekka, 2021. "Amazon's New Supra-Omnichannel: Realizing Growing Seamless Switching for Apparel During COVID-19," Technology in Society, Elsevier, vol. 66(C).
    • Handle: RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x21001202
    DOI: 10.1016/j.techsoc.2021.101645
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X21001202
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2021.101645?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Tou, Yuji & Watanabe, Chihiro & Neittaanmäki, Pekka, 2020. "Fusion of technology management and financing management - Amazon's transformative endeavor by orchestrating techno-financing systems," Technology in Society, Elsevier, vol. 60(C).
    2. Holmqvist, Jonas & Wirtz, Jochen & Fritze, Martin P., 2020. "Luxury in the digital age: A multi-actor service encounter perspective," Journal of Business Research, Elsevier, vol. 121(C), pages 747-756.
    3. Saghiri, Soroosh & Wilding, Richard & Mena, Carlos & Bourlakis, Michael, 2017. "Toward a three-dimensional framework for omni-channel," Journal of Business Research, Elsevier, vol. 77(C), pages 53-67.
    4. Verhoef, Peter C. & Kannan, P.K. & Inman, J. Jeffrey, 2015. "From Multi-Channel Retailing to Omni-Channel Retailing," Journal of Retailing, Elsevier, vol. 91(2), pages 174-181.
    5. Anonymous, 2014. "Introduction to the Issue," Journal of Wine Economics, Cambridge University Press, vol. 9(1), pages 1-2, May.
    6. Tou, Yuji & Watanabe, Chihiro & Moriya, Kuniko & Neittaanmäki, Pekka, 2019. "Harnessing soft innovation resources leads to neo open innovation," Technology in Society, Elsevier, vol. 58(C).
    7. Sebald, Anna Kathrin & Jacob, Frank, 2020. "What help do you need for your fashion shopping? A typology of curated fashion shoppers based on shopping motivations," European Management Journal, Elsevier, vol. 38(2), pages 319-334.
    8. Watanabe, Chihiro & Naveed, Kashif & Zhao, Weilin, 2015. "New paradigm of ICT productivity – Increasing role of un-captured GDP and growing anger of consumers," Technology in Society, Elsevier, vol. 41(C), pages 21-44.
    9. Baker, Jeff & Ashill, Nick & Amer, Noha & Diab, Ekram, 2018. "The internet dilemma: An exploratory study of luxury firms’ usage of internet-based technologies," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 37-47.
    10. Anonymous, 2014. "Introduction to the Issue," Journal of Wine Economics, Cambridge University Press, vol. 9(2), pages 109-110, August.
    11. Thierry Isckia & Mark De Reuver & Denis Lescop, 2020. "Orchestrating Platform Ecosystems: The Interplay of Innovation and Business Development Subsystems," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 197-223.
    12. Chihiro Watanabe, 2009. "Managing Innovation in Japan," Springer Books, Springer, number 978-3-540-89272-4, December.
    13. Bischof, Severin Friedrich & Boettger, Tim M. & Rudolph, Thomas, 2020. "“Curated subscription commerce: A theoretical conceptualizationâ€," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    14. Thierry Isckia & Mark de Reuver & Denis Lescop, 2020. "Orchestrating platform ecosystems : the interplay of innovation and business development subsystems," Post-Print hal-02548106, HAL.
    15. Tou, Yuji & Watanabe, Chihiro & Moriya, Kuniko & Naveed, Nasir & Vurpillat, Victor & Neittaanmäki, Pekka, 2019. "The transformation of R&D into neo open innovation- a new concept in R&D endeavor triggered by amazon," Technology in Society, Elsevier, vol. 58(C).
    16. Watanabe, Chihiro & Tou, Yuji & Neittaanmäki, Pekka, 2018. "A new paradox of the digital economy - Structural sources of the limitation of GDP statistics," Technology in Society, Elsevier, vol. 55(C), pages 9-23.
    17. Regina Frei & Lisa Jack & Sally‐Ann Krzyzaniak, 2020. "Sustainable reverse supply chains and circular economy in multichannel retail returns," Business Strategy and the Environment, Wiley Blackwell, vol. 29(5), pages 1925-1940, July.
    18. Thierry Isckia & Mark de Reuver & Denis Lescop, 2020. "Orchestrating platform ecosystems : the interplay of innovation and business development subsystems," Post-Print hal-02526340, HAL.
    19. Watanabe, Chihiro & Akhtar, Waleed & Tou, Yuji & Neittaanmäki, Pekka, 2021. "Amazon's initiative transforming a non-contact society - Digital disruptionleads the way to stakeholder capitalization," Technology in Society, Elsevier, vol. 65(C).
    20. Attaran, Mohsen, 2017. "The rise of 3-D printing: The advantages of additive manufacturing over traditional manufacturing," Business Horizons, Elsevier, vol. 60(5), pages 677-688.
    21. von Briel, Frederik, 2018. "The future of omnichannel retail: A four-stage Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 132(C), pages 217-229.
    22. Bijmolt, Tammo H.A. & Broekhuis, Manda & de Leeuw, Sander & Hirche, Christian & Rooderkerk, Robert P. & Sousa, Rui & Zhu, Stuart X., 2021. "Challenges at the marketing–operations interface in omni-channel retail environments," Journal of Business Research, Elsevier, vol. 122(C), pages 864-874.
    23. Watanabe, Chihiro & Tou, Yuji & Neittaanmäki, Pekka, 2020. "Institutional systems inducing R&D in Amazon- the role of an investor surplus toward stakeholder capitalization," Technology in Society, Elsevier, vol. 63(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Watanabe, Chihiro & Akhtar, Waleed & Tou, Yuji & Neittaanmäki, Pekka, 2022. "A new perspective of innovation toward a non-contact society - Amazon's initiative in pioneering growing seamless switching," Technology in Society, Elsevier, vol. 69(C).
    2. Wang, Xueqin & Wong, Yiik Diew & Sun, Shanshan & Yuen, Kum Fai, 2022. "An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies," Technology in Society, Elsevier, vol. 70(C).
    3. Beck, Donizete & Ferasso, Marcos, 2023. "How can Stakeholder Capitalism contribute to achieving the Sustainable Development Goals? A Cross-network Literature Analysis," Ecological Economics, Elsevier, vol. 204(PA).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Watanabe, Chihiro & Akhtar, Waleed & Tou, Yuji & Neittaanmäki, Pekka, 2022. "A new perspective of innovation toward a non-contact society - Amazon's initiative in pioneering growing seamless switching," Technology in Society, Elsevier, vol. 69(C).
    2. Watanabe, Chihiro & Akhtar, Waleed & Tou, Yuji & Neittaanmäki, Pekka, 2021. "Amazon's initiative transforming a non-contact society - Digital disruptionleads the way to stakeholder capitalization," Technology in Society, Elsevier, vol. 65(C).
    3. Chang, Ya Ping & Li, Jingwen, 2022. "Seamless experience in the context of omnichannel shopping： scale development and empirical validation," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    4. Watanabe, Chihiro & Tou, Yuji & Neittaanmäki, Pekka, 2020. "Institutional systems inducing R&D in Amazon- the role of an investor surplus toward stakeholder capitalization," Technology in Society, Elsevier, vol. 63(C).
    5. Tou, Yuji & Watanabe, Chihiro & Neittaanmäki, Pekka, 2020. "Fusion of technology management and financing management - Amazon's transformative endeavor by orchestrating techno-financing systems," Technology in Society, Elsevier, vol. 60(C).
    6. Hajdas, Monika & Radomska, Joanna & Silva, Susana C., 2022. "The omni-channel approach: A utopia for companies?," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    7. Cheah, Jun-Hwa & Lim, Xin-Jean & Ting, Hiram & Liu, Yide & Quach, Sara, 2022. "Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    8. Mirzabeiki, Vahid & Saghiri, Soroosh Sam, 2020. "From ambition to action: How to achieve integration in omni-channel?," Journal of Business Research, Elsevier, vol. 110(C), pages 1-11.
    9. Quach, Sara & Barari, Mojtaba & Moudrý, Dann Vit & Quach, Ken, 2022. "Service integration in omnichannel retailing and its impact on customer experience," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    10. Park, Joonyong & Kim, Renee B., 2022. "Importance of offline service quality in building loyalty of OC service brand," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    11. Naveed, Nasir & Watanabe, Chihiro & Neittaanmäki, Pekka, 2020. "Co-evolutionary coupling leads a way to a novel concept of R&D - Lessons from digitalized bioeconomy," Technology in Society, Elsevier, vol. 60(C).
    12. Madsen, Signe Mørk & Petermans, Ann, 2020. "Exploring the system of digitised retail design—flattening the ontology," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    13. Jochen Wulf, 2020. "Development of an AHP hierarchy for managing omnichannel capabilities: a design science research approach," Business Research, Springer;German Academic Association for Business Research, vol. 13(1), pages 39-68, April.
    14. Cai, Ya-Jun & Lo, Chris K.Y., 2020. "Omni-channel management in the new retailing era: A systematic review and future research agenda," International Journal of Production Economics, Elsevier, vol. 229(C).
    15. Willems, Kim & Smolders, Annelien & Brengman, Malaika & Luyten, Kris & Schöning, Johannes, 2017. "The path-to-purchase is paved with digital opportunities: An inventory of shopper-oriented retail technologies," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 228-242.
    16. Kim, Sehoon & Connerton, Timothy Paul & Park, Cheongyeul, 2022. "Transforming the automotive retail: Drivers for customers' omnichannel BOPS (Buy Online & Pick up in Store) behavior," Journal of Business Research, Elsevier, vol. 139(C), pages 411-425.
    17. Tagashira, Takumi, 2022. "Information effects of warehouse automation on sales in omnichannel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    18. Hu, Tun-I & Tracogna, Andrea, 2020. "Multichannel customer journeys and their determinants: Evidence from motor insurance," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    19. von Briel, Frederik, 2018. "The future of omnichannel retail: A four-stage Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 132(C), pages 217-229.
    20. Marco Melacini & Elena Tappia, 2018. "A Critical Comparison of Alternative Distribution Configurations in Omni-Channel Retailing in Terms of Cost and Greenhouse Gas Emissions," Sustainability, MDPI, vol. 10(2), pages 1-15, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x21001202. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.