IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v186y2023ipas0040162522006965.html
   My bibliography  Save this article

The enabling and constraining connections between trust and digitalisation in incumbent value chains

Author

Listed:
  • Rijswijk, Kelly
  • de Vries, Jasper R.
  • Klerkx, Laurens
  • Turner, James A.

Abstract

Digitalisation is a disruptive socio-technical process that goes beyond digital technologies and their use within an organisation, and involves besides (in many cases radical) technological change, social, institutional and economic change. This creates uncertainties for value chain actors and the trust relationships between them. In this paper we aim to understand the connections between trust and digitalisation. We investigate how trust relations affect digitalisation, and how digitalisation affects trust relations among value chain actors, using the Dutch flower sector as a case study. Our findings show that the sector has a high level of interpersonal trust, but limited institutional trust, as the relationships between companies are highly competitive and transactional. In this context, limited trust hinders digitalisation in multiple and mutually reinforcing ways, inducing a vicious cycle whereby existing distrust or limited trust results in limited digitalisation, which in turn causes more distrust due to uncertainties around the digitalisation process, further increased by existing (technological) path dependencies. Hence there is a need for 1) awareness of mutually reinforcing (dis)trust dynamics and vicious (or virtuous) cycles in relation to digitalisation are needed; 2) higher levels of understanding of what digitalisation entails and 3) joint strategy building and foresighting in the value chain.

Suggested Citation

  • Rijswijk, Kelly & de Vries, Jasper R. & Klerkx, Laurens & Turner, James A., 2023. "The enabling and constraining connections between trust and digitalisation in incumbent value chains," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    • Handle: RePEc:eee:tefoso:v:186:y:2023:i:pa:s0040162522006965
    DOI: 10.1016/j.techfore.2022.122175
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162522006965
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2022.122175?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Newton, Joanna E. & Nettle, Ruth & Pryce, Jennie E., 2020. "Farming smarter with big data: Insights from the case of Australia's national dairy herd milk recording scheme," Agricultural Systems, Elsevier, vol. 181(C).
    2. Centobelli, Piera & Cerchione, Roberto & Esposito, Emilio & Oropallo, Eugenio, 2021. "Surfing blockchain wave, or drowning? Shaping the future of distributed ledgers and decentralized technologies," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    3. Mas, José M. & Gómez, Andrés, 2021. "Social partners in the digital ecosystem: Will business organizations, trade unions and government organizations survive the digital revolution?," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
    4. Elia, Gianluca & Margherita, Alessandro & Passiante, Giuseppina, 2020. "Digital entrepreneurship ecosystem: How digital technologies and collective intelligence are reshaping the entrepreneurial process," Technological Forecasting and Social Change, Elsevier, vol. 150(C).
    5. Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    6. Nestle, Volker & Täube, Florian A. & Heidenreich, Sven & Bogers, Marcel, 2019. "Establishing open innovation culture in cluster initiatives: The role of trust and information asymmetry," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 563-572.
    7. Carine Pachoud & Etienne Delay & Riccardo Da Re & Maurizio Ramanzin & Enrico Sturaro, 2020. "A Relational Approach to Studying Collective Action in Dairy Cooperatives Producing Mountain Cheeses in the Alps: The Case of the Primiero Cooperative in the Eastern Italians Alps," Sustainability, MDPI, vol. 12(11), pages 1-21, June.
    8. Shareef, Mahmud Akhter & Kumar, Vinod & Dwivedi, Yogesh K. & Kumar, Uma & Akram, Muhammad Shakaib & Raman, Ramakrishnan, 2021. "A new health care system enabled by machine intelligence: Elderly people's trust or losing self control," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
    9. Balasubramanian, Sreejith & Shukla, Vinaya & Sethi, Jaspreet Singh & Islam, Nazrul & Saloum, Roy, 2021. "A readiness assessment framework for Blockchain adoption: A healthcare case study," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    10. Kilkki, Kalevi & Mäntylä, Martti & Karhu, Kimmo & Hämmäinen, Heikki & Ailisto, Heikki, 2018. "A disruption framework," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 275-284.
    11. van der Vorst, Jack G.A.J. & Bloemhof, Jacqueline M. & de Keizer, Marlies, 2012. "Innovative Logistics Concepts in the Floriculture Sector," 2012 International European Forum, February 13-17, 2012, Innsbruck-Igls, Austria 144959, International European Forum on System Dynamics and Innovation in Food Networks.
    12. Julsrud, Dr. Tom Erik & Krogstad, Dr. Julie Runde, 2020. "Is there enough trust for the smart city? exploring acceptance for use of mobile phone data in oslo and tallinn," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    13. Yang, Miying & Fu, Mingtao & Zhang, Zihan, 2021. "The adoption of digital technologies in supply chains: Drivers, process and impact," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    14. Haefner, Naomi & Wincent, Joakim & Parida, Vinit & Gassmann, Oliver, 2021. "Artificial intelligence and innovation management: A review, framework, and research agenda✰," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
    15. Wolfert, Sjaak & Ge, Lan & Verdouw, Cor & Bogaardt, Marc-Jeroen, 2017. "Big Data in Smart Farming – A review," Agricultural Systems, Elsevier, vol. 153(C), pages 69-80.
    16. Cenamor, J. & Rönnberg Sjödin, D. & Parida, V., 2017. "Adopting a platform approach in servitization: Leveraging the value of digitalization," International Journal of Production Economics, Elsevier, vol. 192(C), pages 54-65.
    17. Charles C. Snow & Øystein Devik Fjeldstad & Arthur M. Langer, 2017. "Designing the digital organization," Journal of Organization Design, Springer;Organizational Design Community, vol. 6(1), pages 1-13, December.
    18. Schiavone, Francesco & Mancini, Daniela & Leone, Daniele & Lavorato, Domenica, 2021. "Digital business models and ridesharing for value co-creation in healthcare: A multi-stakeholder ecosystem analysis," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    19. Califf, Christopher B. & Brooks, Stoney & Longstreet, Phil, 2020. "Human-like and system-like trust in the sharing economy: The role of context and humanness," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    20. Fielke, Simon & Taylor, Bruce & Jakku, Emma, 2020. "Digitalisation of agricultural knowledge and advice networks: A state-of-the-art review," Agricultural Systems, Elsevier, vol. 180(C).
    21. Kopyto, Matthias & Lechler, Sabrina & von der Gracht, Heiko A. & Hartmann, Evi, 2020. "Potentials of blockchain technology in supply chain management: Long-term judgments of an international expert panel," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    22. Bodo E. Steiner, 2017. "A phenomenon-driven approach to the study of value creation and organizational design issues in agri-business value chains," Economia agro-alimentare, FrancoAngeli Editore, vol. 19(1), pages 89-118.
    23. Cozzolino, Alessio & Corbo, Leonardo & Aversa, Paolo, 2021. "Digital platform-based ecosystems: The evolution of collaboration and competition between incumbent producers and entrant platforms," Journal of Business Research, Elsevier, vol. 126(C), pages 385-400.
    24. Arfi, Wissal Ben & Nasr, Imed Ben & Kondrateva, Galina & Hikkerova, Lubica, 2021. "The role of trust in intention to use the IoT in eHealth: Application of the modified UTAUT in a consumer context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    25. Gupta, Ranjit & Mejia, Cristian & Kajikawa, Yuya, 2019. "Business, innovation and digital ecosystems landscape survey and knowledge cross sharing," Technological Forecasting and Social Change, Elsevier, vol. 147(C), pages 100-109.
    26. Kobos, Peter H. & Malczynski, Leonard A. & Walker, La Tonya N. & Borns, David J. & Klise, Geoffrey T., 2018. "Timing is everything: A technology transition framework for regulatory and market readiness levels," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 211-225.
    27. Vicente-Saez, Ruben & Gustafsson, Robin & Van den Brande, Lieve, 2020. "The dawn of an open exploration era: Emergent principles and practices of open science and innovation of university research teams in a digital world," Technological Forecasting and Social Change, Elsevier, vol. 156(C).
    28. Abderahman Rejeb & John G. Keogh & Suhaiza Zailani & Horst Treiblmaier & Karim Rejeb, 2020. "Blockchain Technology in the Food Industry: A Review of Potentials, Challenges and Future Research Directions," Logistics, MDPI, vol. 4(4), pages 1-26, October.
    29. Zhao, Meng, 2013. "Beyond cops and robbers: The contextual challenge driving the multinational corporation public crisis in China and Russia," Business Horizons, Elsevier, vol. 56(4), pages 491-501.
    30. Trienekens, Jacques H., 2011. "Agricultural Value Chains in Developing Countries A Framework for Analysis," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 14(2), pages 1-32, May.
    31. Christopher B. Barrett & Tim G. Benton & Karen A. Cooper & Jessica Fanzo & Rikin Gandhi & Mario Herrero & Steven James & Mark Kahn & Daniel Mason-D’Croz & Alexander Mathys & Rebecca J. Nelson & Jianbo, 2020. "Bundling innovations to transform agri-food systems," Nature Sustainability, Nature, vol. 3(12), pages 974-976, December.
    32. John T. Lang & William K. Hallman, 2005. "Who Does the Public Trust? The Case of Genetically Modified Food in the United States," Risk Analysis, John Wiley & Sons, vol. 25(5), pages 1241-1252, October.
    33. Turner, James A. & Klerkx, Laurens & White, Toni & Nelson, Tracy & Everett-Hincks, Julie & Mackay, Alec & Botha, Neels, 2017. "Unpacking systemic innovation capacity as strategic ambidexterity: How projects dynamically configure capabilities for agricultural innovation," Land Use Policy, Elsevier, vol. 68(C), pages 503-523.
    34. Liu, Zhi-Jiang & Chernov, Sergei & Mikhaylova, Anna V., 2021. "Trust management and benefits of vehicular social networking: An approach to verification and safety," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    35. Nooteboom, B. & Berger, H. & Noorderhaven, N.G., 1997. "Effects of trust and governance on relational risk," Other publications TiSEM 8e83932e-064c-40e8-afe7-4, Tilburg University, School of Economics and Management.
    36. Kolloch, Michael & Dellermann, Dominik, 2018. "Digital innovation in the energy industry: The impact of controversies on the evolution of innovation ecosystems," Technological Forecasting and Social Change, Elsevier, vol. 136(C), pages 254-264.
    37. van den Broek, Tijs & van Veenstra, Anne Fleur, 2018. "Governance of big data collaborations: How to balance regulatory compliance and disruptive innovation," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 330-338.
    38. Kiel, Daniel & Arnold, Christian & Voigt, Kai-Ingo, 2017. "The influence of the Industrial Internet of Things on business models of established manufacturing companies – A business level perspective," Technovation, Elsevier, vol. 68(C), pages 4-19.
    39. Luo, Nuan & Wang, Yu & Zhang, Mingli & Niu, Tao & Tu, Jianbo, 2020. "Integrating community and e-commerce to build a trusted online second-hand platform: Based on the perspective of social capital," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    40. Kowalski, Michał & Lee, Zach W.Y. & Chan, Tommy K.H., 2021. "Blockchain technology and trust relationships in trade finance," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    41. Ramanathan, Usha & Gunasekaran, Angappa, 2014. "Supply chain collaboration: Impact of success in long-term partnerships," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 252-259.
    42. Verdouw, Cor & Tekinerdogan, Bedir & Beulens, Adrie & Wolfert, Sjaak, 2021. "Digital twins in smart farming," Agricultural Systems, Elsevier, vol. 189(C).
    43. Schuelke-Leech, Beth-Anne, 2018. "A model for understanding the orders of magnitude of disruptive technologies," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 261-274.
    44. Linde, Lina & Sjödin, David & Parida, Vinit & Wincent, Joakim, 2021. "Dynamic capabilities for ecosystem orchestrationA capability-based framework for smart city innovation initiatives," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Che, Tong & Cai, Jingxuan & Yang, Rui & Lai, Fujun, 2023. "Digital transformation drives product quality improvement: An organizational transparency perspective," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    2. Lihua Chen & Yilang Chen, 2023. "A Metaorganizations Perspective on Digital Innovation and Corporate Social Responsibility: Evidence from China," Sustainability, MDPI, vol. 15(14), pages 1-19, July.
    3. Zhang, Ziqi & Su, Zhi & Tong, Fang, 2023. "Does digital transformation restrain corporate financialization? Evidence from China," Finance Research Letters, Elsevier, vol. 56(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wolfert, Sjaak & Verdouw, Cor & van Wassenaer, Lan & Dolfsma, Wilfred & Klerkx, Laurens, 2023. "Digital innovation ecosystems in agri-food: design principles and organizational framework," Agricultural Systems, Elsevier, vol. 204(C).
    2. Kraus, Sascha & Kumar, Satish & Lim, Weng Marc & Kaur, Jaspreet & Sharma, Anuj & Schiavone, Francesco, 2023. "From moon landing to metaverse: Tracing the evolution of Technological Forecasting and Social Change," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    3. Metta, Matteo & Ciliberti, Stefano & Obi, Chinedu & Bartolini, Fabio & Klerkx, Laurens & Brunori, Gianluca, 2022. "An integrated socio-cyber-physical system framework to assess responsible digitalisation in agriculture: A first application with Living Labs in Europe," Agricultural Systems, Elsevier, vol. 203(C).
    4. Ingram, Julie & Maye, Damian & Bailye, Clive & Barnes, Andrew & Bear, Christopher & Bell, Matthew & Cutress, David & Davies, Lynfa & de Boon, Auvikki & Dinnie, Liz & Gairdner, Julian & Hafferty, Caitl, 2022. "What are the priority research questions for digital agriculture?," Land Use Policy, Elsevier, vol. 114(C).
    5. Gackstetter, David & von Bloh, Malte & Hannus, Veronika & Meyer, Sebastian T. & Weisser, Wolfgang & Luksch, Claudia & Asseng, Senthold, 2023. "Autonomous field management – An enabler of sustainable future in agriculture," Agricultural Systems, Elsevier, vol. 206(C).
    6. Parra-López, Carlos & Reina-Usuga, Liliana & Carmona-Torres, Carmen & Sayadi, Samir & Klerkx, Laurens, 2021. "Digital transformation of the agrifood system: Quantifying the conditioning factors to inform policy planning in the olive sector," Land Use Policy, Elsevier, vol. 108(C).
    7. Paul, Tripti & Mondal, Sandeep & Islam, Nazrul & Rakshit, Sandip, 2021. "The impact of blockchain technology on the tea supply chain and its sustainable performance," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    8. Secinaro, Silvana & Brescia, Valerio & Lanzalonga, Federico & Santoro, Gabriele, 2022. "Smart city reporting: A bibliometric and structured literature review analysis to identify technological opportunities and challenges for sustainable development," Journal of Business Research, Elsevier, vol. 149(C), pages 296-313.
    9. Ancín, María & Pindado, Emilio & Sánchez, Mercedes, 2022. "New trends in the global digital transformation process of the agri-food sector: An exploratory study based on Twitter," Agricultural Systems, Elsevier, vol. 203(C).
    10. Rakshit, Sandip & Islam, Nazrul & Mondal, Sandeep & Paul, Tripti, 2022. "Influence of blockchain technology in SME internationalization: Evidence from high-tech SMEs in India," Technovation, Elsevier, vol. 115(C).
    11. Battisti, Sandro & Agarwal, Nivedita & Brem, Alexander, 2022. "Creating new tech entrepreneurs with digital platforms: Meta-organizations for shared value in data-driven retail ecosystems," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    12. Jovanovic, Marin & Sjödin, David & Parida, Vinit, 2022. "Co-evolution of platform architecture, platform services, and platform governance: Expanding the platform value of industrial digital platforms," Technovation, Elsevier, vol. 118(C).
    13. Silva, Lucas Emmanuel Nascimento & Gomes, Leonardo Augusto de Vasconcelos & Faria, Aline Mariane de & Borini, Felipe Mendes, 2024. "Innovation processes in ecosystem settings: An integrative framework and future directions," Technovation, Elsevier, vol. 132(C).
    14. de Vries, Jasper R. & Turner, James A. & Finlay-Smits, Susanna & Ryan, Alyssa & Klerkx, Laurens, 2022. "Trust in agri-food value chains: a systematic review," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 26(2), November.
    15. Viet, Nguyen Quoc & Behdani, Behzad & Bloemhof, Jacqueline, 2018. "Value of Information to Improve Daily Operations in High-Density Logistics," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 9(1), January.
    16. Blume, Maximilian & Oberländer, Anna Maria & Röglinger, Maximilian & Rosemann, Michael & Wyrtki, Katrin, 2020. "Ex ante assessment of disruptive threats: Identifying relevant threats before one is disrupted," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
    17. Ancillai, Chiara & Sabatini, Andrea & Gatti, Marco & Perna, Andrea, 2023. "Digital technology and business model innovation: A systematic literature review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    18. Laudien, Sven M. & Reuter, Ute & Sendra Garcia, Francisco Javier & Botella-Carrubi, Dolores, 2024. "Digital advancement and its effect on business model design: Qualitative-empirical insights," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    19. Kajikawa, Yuya & Mejia, Cristian & Wu, Mengjia & Zhang, Yi, 2022. "Academic landscape of Technological Forecasting and Social Change through citation network and topic analyses," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    20. Burström, Thommie & Parida, Vinit & Lahti, Tom & Wincent, Joakim, 2021. "AI-enabled business-model innovation and transformation in industrial ecosystems: A framework, model and outline for further research," Journal of Business Research, Elsevier, vol. 127(C), pages 85-95.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:186:y:2023:i:pa:s0040162522006965. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.