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A model for user acceptance of robot journalism: Influence of positive disconfirmation and uncertainty avoidance

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  • Kim, Daewon
  • Kim, Suwon

Abstract

This study explored factors affecting acceptance of news articles written by robot journalists. Until now, there has been little discussion about robot journalism in the perspective of user behavior, especially in terms of psychological and cultural factors influencing users’ intention to continue or discontinue consumption of news articles produced by robot journalists. According to the results of this study, perceived quality and positive disconfirmation on news by robot journalists raised satisfaction, which led to an increase in intention to accept robot journalism. Also, the role of prior expectation and uncertainty avoidance were explored. The lower the prior expectation, the stronger the effect of positive disconfirmation on satisfaction, and the higher uncertainty avoidance, the weaker the effect of satisfaction on intention to accept news by robot journalists.

Suggested Citation

  • Kim, Daewon & Kim, Suwon, 2021. "A model for user acceptance of robot journalism: Influence of positive disconfirmation and uncertainty avoidance," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    • Handle: RePEc:eee:tefoso:v:163:y:2021:i:c:s0040162520312749
    DOI: 10.1016/j.techfore.2020.120448
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    References listed on IDEAS

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    1. Kim, Daewon & Kim, Seongcheol, 2017. "Newspaper companies' determinants in adopting robot journalism," Technological Forecasting and Social Change, Elsevier, vol. 117(C), pages 184-195.
    2. David E. Bell, 1985. "Disappointment in Decision Making Under Uncertainty," Operations Research, INFORMS, vol. 33(1), pages 1-27, February.
    3. Youjae Yi & Suna La, 2003. "The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 23(5), pages 20-47, November.
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    Cited by:

    1. Arsenyan, Jbid & Mirowska, Agata & Piepenbrink, Anke, 2023. "Close encounters with the virtual kind: Defining a human-virtual agent coexistence framework," Technological Forecasting and Social Change, Elsevier, vol. 193(C).

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