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Optimizing partners' choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR

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  • Chen, Lisa Y.
  • Wang, Tien-Chin

Abstract

The decision of strategic information system/information technology (IS/IT) outsourcing requires close attention to the evaluation of supplier/vendor selection process because the selection decision involves conflicting multiple criteria and is replete with complex decision-making problems. Selecting the most appropriate suppliers/vendors is considered an important strategic decision that may impact the performance of outsourcing engagements. The purpose of this study is to provide a more efficient delivery approach for evaluating and assessing possible suppliers/vendors. Using the fuzzy VIKOR method, this study provides a rational and systematic process for developing the best alternative and compromise solution under each of the selection criteria. The study's finding offers an important reference for resolving fuzzy multi-criteria decision-making problems.

Suggested Citation

  • Chen, Lisa Y. & Wang, Tien-Chin, 2009. "Optimizing partners' choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR," International Journal of Production Economics, Elsevier, vol. 120(1), pages 233-242, July.
    • Handle: RePEc:eee:proeco:v:120:y:2009:i:1:p:233-242
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    Cited by:

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    6. Mandana Izadi & Mohammad Reza Taghva, 2017. "Using AHP Technique and Fuzzy VIKOR Technique to Select a Dynamic Enterprise Resource Planning System in Rayan Pardazesh Co. Case study," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(2), pages 64-75, April.
    7. Silva, Maisa Mendonça & Costa, Ana Paula Cabral Seixas & de Gusmão, Ana Paula Henriques, 2014. "Continuous cooperation: A proposal using a fuzzy multicriteria sorting method," International Journal of Production Economics, Elsevier, vol. 151(C), pages 67-75.
    8. Chithambaranathan, P. & Subramanian, Nachiappan & Gunasekaran, Angappa & Palaniappan, PL.K., 2015. "Service supply chain environmental performance evaluation using grey based hybrid MCDM approach," International Journal of Production Economics, Elsevier, vol. 166(C), pages 163-176.
    9. N. Aktaş & N. Demirel, 2021. "A hybrid framework for evaluating corporate sustainability using multi-criteria decision making," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(10), pages 15591-15618, October.
    10. Xiangyi Lin & Hongyun Luo & Yinghuan Lian & Yifei Jiang, 2023. "Evaluation of the Social Effects of Enterprise Carbon Accounts Based on Variable Weight CFPR Fuzzy VIKOR," IJERPH, MDPI, vol. 20(4), pages 1-15, February.
    11. Hasan Dinçer & Ozlem Olgu Akdeniz & Umit Hacioglu, 2018. "Competitive strategy selection in the European banking sector using a hybrid decision-making approach," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 36(1), pages 213-242.
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    13. Amin Mahmoudi & Saad Ahmed Javed & Abbas Mardani, 2022. "Gresilient supplier selection through Fuzzy Ordinal Priority Approach: decision-making in post-COVID era," Operations Management Research, Springer, vol. 15(1), pages 208-232, June.
    14. Büyüközkan, Gülçin & Güleryüz, Sezin & Karpak, Birsen, 2017. "A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation," International Journal of Production Economics, Elsevier, vol. 191(C), pages 194-206.
    15. Yousaf Ali & Zain Aslam & Hammad Sajid Dar & UbaidUllah Mumtaz, 2018. "A multi-criteria decision analysis of solid waste treatment options in Pakistan: Lahore City—a case in point," Environment Systems and Decisions, Springer, vol. 38(4), pages 528-543, December.
    16. Büyüközkan, Gülçin & Havle, Celal Alpay & Feyzioğlu, Orhan, 2021. "An integrated SWOT based fuzzy AHP and fuzzy MARCOS methodology for digital transformation strategy analysis in airline industry," Journal of Air Transport Management, Elsevier, vol. 97(C).
    17. Dindayal Agrawal & Ashish Dwivedi & Anchal Patil & Sanjoy Kumar Paul, 2023. "Impediments of product recovery in circular supply chains: Implications for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(3), pages 1618-1637, June.
    18. Süleyman Çakır, 2018. "An integrated approach to machine selection problem using fuzzy SMART-fuzzy weighted axiomatic design," Journal of Intelligent Manufacturing, Springer, vol. 29(7), pages 1433-1445, October.
    19. Jin, Yao “Henry” & Fawcett, S.E. & Fawcett, A.D. & Swanson, David, 2019. "Collaborative capability and organizational performance: Assessing strategic choice and purity," International Journal of Production Economics, Elsevier, vol. 214(C), pages 139-150.
    20. Elham Dehghan Manshadi & Mohamad Reza Mehregan & Hossein Safari, 2015. "Supplier Classification Using UTADIS Method Based on Performance Criteria," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(2), pages 31-45, February.
    21. Huiru Zhao & Nana Li, 2016. "Optimal Siting of Charging Stations for Electric Vehicles Based on Fuzzy Delphi and Hybrid Multi-Criteria Decision Making Approaches from an Extended Sustainability Perspective," Energies, MDPI, vol. 9(4), pages 1-22, April.
    22. Hossein Safari & Zahra Faraji & Setareh Majidian, 2016. "Identifying and evaluating enterprise architecture risks using FMEA and fuzzy VIKOR," Journal of Intelligent Manufacturing, Springer, vol. 27(2), pages 475-486, April.
    23. Dinçer, Hasan & Yüksel, Serhat, 2019. "An integrated stochastic fuzzy MCDM approach to the balanced scorecard-based service evaluation," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 166(C), pages 93-112.
    24. Lin, Sheng-Wei, 2016. "The critical success factors for a travel application service provider evaluation and selection by travel intermediaries," Tourism Management, Elsevier, vol. 56(C), pages 126-141.

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