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ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage

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  • Thomas Kalling

    (Lund University, Sweden)

Abstract

This paper describes the processes that firms and managers go through in their quests to create and sustain competitive advantages based on so-called Enterprise Resource Planning (ERP) systems. It is based on resource-based theory, combined with the strategy process perspective and with existing literature on information technology and ERP. The theoretic framework is extended through a detailed case study of a specific in-house ERP venture in a European multinational manufacturing company in the paper packaging industry. The emergent resource management framework describes cognitive and cultural factors that support or hamper progress, including uncertainty, knowledge gaps, knowledge transfer issues and the problems of ensuring that ERP usage is converted into competitive advantage. The framework also addresses managerial implications and potential solutions to such obstacles, throughout the process.

Suggested Citation

  • Thomas Kalling, 2003. "ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage," Information Resources Management Journal (IRMJ), IGI Global, vol. 16(4), pages 46-67, October.
    • Handle: RePEc:igg:rmj000:v:16:y:2003:i:4:p:46-67
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    Cited by:

    1. Chen, Lisa Y. & Wang, Tien-Chin, 2009. "Optimizing partners' choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR," International Journal of Production Economics, Elsevier, vol. 120(1), pages 233-242, July.
    2. Su, Yi-fen & Yang, Chyan, 2010. "Why are enterprise resource planning systems indispensable to supply chain management?," European Journal of Operational Research, Elsevier, vol. 203(1), pages 81-94, May.
    3. Manisha Seth & D.P. Goyal & Ravi Kiran, 2015. "Development of a Model for Successful Implementation of Supply Chain Management Information System in Indian Automotive Industry," Vision, , vol. 19(3), pages 248-262, September.
    4. Tina Beranič & Marjan Heričko, 2019. "Introducing ERP Concepts to IT Students Using an Experiential Learning Approach with an Emphasis on Reflection," Sustainability, MDPI, vol. 11(18), pages 1-17, September.
    5. Camisón-Haba, Sergio & González-Cruz, Tomás, 2020. "Information assets: A typology of disclosed and non-disclosed information," Technological Forecasting and Social Change, Elsevier, vol. 160(C).

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