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Resident perspectives unveiled: The role of a sustainable destination image in shaping pro-sustainable responses

Author

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  • Å erić, Maja
  • Patrizi, Michela
  • Ceccotti, Federica
  • Vernuccio, Maria

Abstract

This paper examines the effects of a sustainable destination image on residents' satisfaction and pro-sustainable behavior considered through positive word-of-mouth (WOM) and engagement in sustainable tourism practices. The paper also explains the moderating role of two demographic variables, i.e., gender and age, in the proposed research model. The findings show that a sustainable destination image affects residents' satisfaction, positive WOM, and engagement, while satisfaction is found to influence only positive WOM with an insignificant impact on engagement. Whereas gender moderates only the relationship between residents’ satisfaction and engagement, the moderating role of age is not confirmed.

Suggested Citation

  • Å erić, Maja & Patrizi, Michela & Ceccotti, Federica & Vernuccio, Maria, 2024. "Resident perspectives unveiled: The role of a sustainable destination image in shaping pro-sustainable responses," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    • Handle: RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002819
    DOI: 10.1016/j.jretconser.2024.103985
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    References listed on IDEAS

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    1. Zhao, Ziliang & Omar, Nor Asiah & Zaki, Hafizah Omar, 2025. "Appraisal factors of sustainable purchase intentions in online shopping platform context: PLS-SEM with theory extensions," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
    2. Inés Sustacha & Eduardo Del Valle & Elena Ceniceros, 2026. "When residents speak: how smart tourism drives destination advocacy," Information Technology & Tourism, Springer, vol. 28(1), pages 1-27, June.

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