IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v61y2021ics0969698921001120.html
   My bibliography  Save this article

Digitally enabling sustainable food shopping: App glitches, practice conflicts, and digital failure

Author

Listed:
  • Fuentes, Christian
  • Cegrell, Olivia
  • Vesterinen, Josefine

Abstract

New digital food platforms are being launched accompanied with the promise of also promoting more sustainable food consumption. However, despite some success, many of these efforts to digitally reconfigure consumers food practices fail. The aim of this paper is to empirically explore, conceptualize and explain such failures. Taking a practice theory approach, and drawing on a field experiment using the Karma app – an anti-food waste app – the paper shows that the inability of this app to promote a new way of acquiring food is due to glitches - app failures of different sorts - but also practice conflicts. Two types of practice conflicts, practice mismatch and practice competition, make the fostering of a new sustainable food provisioning practice difficult.

Suggested Citation

  • Fuentes, Christian & Cegrell, Olivia & Vesterinen, Josefine, 2021. "Digitally enabling sustainable food shopping: App glitches, practice conflicts, and digital failure," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    • Handle: RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001120
    DOI: 10.1016/j.jretconser.2021.102546
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969698921001120
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jretconser.2021.102546?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hai Tran, Van & Sirieix, Lucie, 2020. "Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    2. Margot Dyen & Lucie Sirieix & Sandrine Costa & Laurence Depezay & Eloïse Castagna, 2018. "Exploring the dynamics of food routines: a practice-based study to understand households’ daily life," Post-Print hal-01909146, HAL.
    3. Joonas Rokka & Johanna Moisander, 2009. "Environmental dialogue in online communities : negotiating ecological citizenship among global travellers," Post-Print hal-02313350, HAL.
    4. Séverine Gojard & Bérangère Véron, 2018. "Shopping and cooking: the organization of food practices, at the crossing of access to food stores and household properties in France," Review of Agricultural, Food and Environmental Studies, Springer, vol. 99(1), pages 97-119, June.
    5. Elms, Jonathan & de Kervenoael, Ronan & Hallsworth, Alan, 2016. "Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices," Journal of Retailing and Consumer Services, Elsevier, vol. 32(C), pages 234-243.
    6. Fuentes, Christian & Enarsson, Petronella & Kristoffersson, Love, 2019. "Unpacking package free shopping: Alternative retailing and the reinvention of the practice of shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 258-265.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Guandalini, Ilaria, 2022. "Sustainability through digital transformation: A systematic literature review for research guidance," Journal of Business Research, Elsevier, vol. 148(C), pages 456-471.
    2. Boudechiche Yasmine & Bouchareb Abdelouahab, 2023. "Consumer Practices at the Junction of the Digital Era and COVID 19 in Ali Mendjeli New Town, Constantine, Algeria," Economics and Business, Sciendo, vol. 37(1), pages 152-171, January.
    3. Sandra Rousseau & Machteld Joly & Eline Poelmans, 2024. "Search characteristics, online consumer ratings, and beer prices," Agribusiness, John Wiley & Sons, Ltd., vol. 40(4), pages 804-824, October.
    4. Robert Finger, 2023. "Digital innovations for sustainable and resilient agricultural systems," European Review of Agricultural Economics, Oxford University Press and the European Agricultural and Applied Economics Publications Foundation, vol. 50(4), pages 1277-1309.
    5. Chidchanok Inthong & Thanapong Champahom & Sajjakaj Jomnonkwao & Vuttichai Chatpattananan & Vatanavongs Ratanavaraha, 2022. "Exploring Factors Affecting Consumer Behavioral Intentions toward Online Food Ordering in Thailand," Sustainability, MDPI, vol. 14(14), pages 1-17, July.
    6. Magno, Francesca & Cassia, Fabio, 2024. "Predicting restaurants’ surplus food platform continuance: Insights from the combined use of PLS-SEM and NCA and predictive model comparisons," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    7. Belén Derqui & Viachaslau Filimonau, 2024. "The (de)motives for using food waste reduction apps among hospitality providers," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(6), pages 7262-7277, December.
    8. David Ziegler & Sebastian Wolff & Ana-Beatrice Agu & Giorgio Cortiana & Muhammad Umair & Flore de Durfort & Esther Neumann & Georg Walther & Jakob Kristiansen & Markus Lienkamp, 2023. "How to Measure Sustainability? An Open-Data Approach," Sustainability, MDPI, vol. 15(4), pages 1-23, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ulrich, Isabelle & Cacho-Elizondo, Silvia & Damay, Coralie & Loussaïef, Leïla, 2024. "A practice theory perspective on apparel sharing consumption models exploring new paths of consumption in France and Mexico," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    2. Moore, Simon & Bulmer, Sandy & Elms, Jonathan, 2022. "The social significance of AI in retail on customer experience and shopping practices," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    3. Carmen Bălan, 2020. "How Does Retail Engage Consumers in Sustainable Consumption? A Systematic Literature Review," Sustainability, MDPI, vol. 13(1), pages 1-25, December.
    4. Brand, Christian & Schwanen, Tim & Anable, Jillian, 2020. "‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    5. Fuentes, Christian & Enarsson, Petronella & Kristoffersson, Love, 2019. "Unpacking package free shopping: Alternative retailing and the reinvention of the practice of shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 258-265.
    6. Anne Müller, 2024. "Connection Points: The Dynamics of Recruitment to Packaging-Free Shopping," Sociological Research Online, , vol. 29(3), pages 596-611, September.
    7. Ilyuk, Veronika, 2018. "Like throwing a piece of me away: How online and in-store grocery purchase channels affect consumers’ food waste," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 20-30.
    8. Tiyachareonsri, Sirikunya & Chavarnakul, Thira & Chandrachai, Achara & Triukose, Sipat, 2024. "How consumer preference determines site selection in a metropolitan setting: Analysis of retailer perspective to stay ahead of the competition in the aftermath of a large-scale crisis," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    9. Junxiong Li & Alan G. Hallsworth & J. Andres Coca‐Stefaniak, 2020. "Changing Grocery Shopping Behaviours Among Chinese Consumers At The Outset Of The COVID‐19 Outbreak," Tijdschrift voor Economische en Sociale Geografie, Royal Dutch Geographical Society KNAG, vol. 111(3), pages 574-583, July.
    10. Moodley, Raymond & Chiclana, Francisco & Caraffini, Fabio & Carter, Jenny, 2020. "A product-centric data mining algorithm for targeted promotions," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    11. Maltese, Ila & Le Pira, Michela & Marcucci, Edoardo & Gatta, Valerio & Evangelinos, Christos, 2021. "Grocery or @grocery: A stated preference investigation in Rome and Milan," Research in Transportation Economics, Elsevier, vol. 87(C).
    12. Kutay Güneştepe & Deniz Tunçalp, 2023. "Territorial dynamics in organizing resistance: The assistants’ solidarity movement in two universities," Environment and Planning C, , vol. 41(6), pages 1200-1224, September.
    13. Çiçek, Dönüş & Gülenç, Seher & Korkmaz, Erdem, 2024. "Determining the Ecological Citizenship Levels of Tourism Students: The Case of Eskişehir, Turkey," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(4), pages 353-366.
    14. Klara Wenzel & Elisabeth Süßbauer, 2021. "Exploring Domestic Precycling Behavior: A Social Identity Perspective," Sustainability, MDPI, vol. 13(3), pages 1-31, January.
    15. László Bendegúz Nagy & Brigitta Unger-Plasek & Zoltán Lakner & Ágoston Temesi, 2023. "Confidence in organic food: a cross-country choice based conjoint analysis of credibility factors," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    16. Hood, Nick & Urquhart, Ryan & Newing, Andy & Heppenstall, Alison, 2020. "Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    17. Elisa Monnot & Fanny Reniou & Sarah Lasri, 2023. "Packaging-free products: when retailers and consumers (re/mis) appropriate the packaging functions," THEMA Working Papers 2023-20, THEMA (THéorie Economique, Modélisation et Applications), Université de Cergy-Pontoise.
    18. Madani, Fatima & Seenivasan, Satheesh & Ma, Junzhao, 2021. "Determinants of store patronage: The roles of political ideology, consumer and market characteristics," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    19. Miguel Angel de la Llave Montiel & Fernando López, 2020. "Spatial models for online retail churn: Evidence from an online grocery delivery service in Madrid," Papers in Regional Science, Wiley Blackwell, vol. 99(6), pages 1643-1665, December.
    20. Fanny Reniou & Elisa Monnot, 2023. "Consumer Discipline: A Safeguard to Maintain Sustainable Consumption Patterns," THEMA Working Papers 2023-19, THEMA (THéorie Economique, Modélisation et Applications), Université de Cergy-Pontoise.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001120. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.