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Where to acquire knowledge: Adapting knowledge management to financial institutions

Author

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  • Castrogiovanni, Gary
  • Ribeiro-Soriano, Domingo
  • Mas-Tur, Alicia
  • Roig-Tierno, Norat

Abstract

This research seeks to determine which sources of knowledge have the greatest effect on financial entities' knowledge acquisition and management. A review of the literature on knowledge management examines four key knowledge sources: Human resources, organizational management, technology adoption, and the business environment. The study performs pairwise comparisons of variables through the analytic hierarchy process (AHP), using a scale that captures the importance of each criterion, thereby simplifying the decision process. Results show that human resources and new technology adoption are the most effective sources of knowledge acquisition and management. Specifically, one of the most effective elements is the organizational members' reasoned knowledge (i.e., the ease with which organizational members draw conclusions from their tasks).

Suggested Citation

  • Castrogiovanni, Gary & Ribeiro-Soriano, Domingo & Mas-Tur, Alicia & Roig-Tierno, Norat, 2016. "Where to acquire knowledge: Adapting knowledge management to financial institutions," Journal of Business Research, Elsevier, vol. 69(5), pages 1812-1816.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:5:p:1812-1816
    DOI: 10.1016/j.jbusres.2015.10.061
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    References listed on IDEAS

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    Cited by:

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    3. Goel, Pooja & Parayitam, Satyanarayana & Sharma, Anuj & Rana, Nripendra P. & Dwivedi, Yogesh K, 2022. "A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping," Journal of Business Research, Elsevier, vol. 142(C), pages 1-16.
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    5. Fu, Xiaolan & Sun, Zhongjuan & Ghauri, Pervez N., 2018. "Reverse knowledge acquisition in emerging market MNEs: The experiences of Huawei and ZTE," Journal of Business Research, Elsevier, vol. 93(C), pages 202-215.
    6. James Cunningham & Alistair R. Anderson, 2018. "Inspired or Foolhardy: Sensemaking, Confidence and Entrepreneurs’ Decision-Making," Group Decision and Negotiation, Springer, vol. 27(3), pages 393-415, June.

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