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Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory

Listed author(s):
  • Ferreira, Fernando A.F.
  • Jalali, Marjan S.
  • Ferreira, João J.M.

Concern over ethical management and ethical principles in banking practices is rapidly increasing. The alignment of such concerns with daily operations, however, is often far from simple. This study proposes the use of cognitive mapping to enhance our understanding of the key factors underlying ethical banking and the manner in which they inter-relate with each other. Cognitive mapping provides a process for the integration and representation of a group of experts' experience-focused thinking, and as such allows for the development of a well-informed methodological framework. By depicting the cause-and-effect linkages among determinants of ethical banking, and analyzing them in a holistic way, such a map not only serves as a support for the integration of values, ethics and banking, but can help create theory, based on experts' practice in this field.

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File URL: http://www.sciencedirect.com/science/article/pii/S0148296316302211
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 69 (2016)
Issue (Month): 11 ()
Pages: 4953-4958

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Handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958
DOI: 10.1016/j.jbusres.2016.04.058
Contact details of provider: Web page: http://www.elsevier.com/locate/jbusres

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  1. S Bell & S Morse, 2013. "Groups and facilitators within problem structuring processes," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(7), pages 959-972, July.
  2. Fernando A. F. Ferreira & Marjan S. Jalali, 2015. "Identifying key determinants of housing sales and time-on-the-market (TOM) using fuzzy cognitive mapping," International Journal of Strategic Property Management, Taylor & Francis Journals, vol. 19(3), pages 235-244, September.
  3. R J Ormerod, 2013. "Logic and rationality in OR interventions: an examination in the light of the ‘critical rationalist’ approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(4), pages 469-487, April.
  4. Ferreira, Fernando A.F. & Marques, Carla S.E. & Bento, Paulo & Ferreira, João J.M. & Jalali, Marjan S., 2015. "Operationalizing and measuring individual entrepreneurial orientation using cognitive mapping and MCDA techniques," Journal of Business Research, Elsevier, vol. 68(12), pages 2691-2702.
  5. Fernando A. F. Ferreira & Sérgio P. Santos & Paulo M. M. Rodrigues & Ronald W. Spahr, 2014. "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(1), pages 1-21, February.
  6. Ferreira, Fernando A.F. & Jalali, Marjan S. & Ferreira, João J.M., 2016. "Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables," Journal of Business Research, Elsevier, vol. 69(4), pages 1471-1478.
  7. Durif, Fabien & Geay, Bénédicte & Graf, Raoul, 2013. "Do key account managers focus too much on commercial performance? A cognitive mapping application," Journal of Business Research, Elsevier, vol. 66(9), pages 1559-1567.
  8. Elisabeth Paulet & Miia Parnaudeau & Francesc Relano, 2015. "Banking with Ethics: Strategic Moves and Structural Changes of the Banking Industry in the Aftermath of the Subprime Mortgage Crisis," Journal of Business Ethics, Springer, vol. 131(1), pages 199-207, September.
  9. Marlene N M Filipe & Fernando A F Ferreira & Sérgio P Santos, 2015. "A multiple criteria information system for pedagogical evaluation and professional development of teachers," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 66(11), pages 1769-1782, November.
  10. Keeney, Ralph L., 1996. "Value-focused thinking: Identifying decision opportunities and creating alternatives," European Journal of Operational Research, Elsevier, vol. 92(3), pages 537-549, August.
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