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Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory

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  • Ferreira, Fernando A.F.
  • Jalali, Marjan S.
  • Ferreira, João J.M.

Abstract

Concern over ethical management and ethical principles in banking practices is rapidly increasing. The alignment of such concerns with daily operations, however, is often far from simple. This study proposes the use of cognitive mapping to enhance our understanding of the key factors underlying ethical banking and the manner in which they inter-relate with each other. Cognitive mapping provides a process for the integration and representation of a group of experts' experience-focused thinking, and as such allows for the development of a well-informed methodological framework. By depicting the cause-and-effect linkages among determinants of ethical banking, and analyzing them in a holistic way, such a map not only serves as a support for the integration of values, ethics and banking, but can help create theory, based on experts' practice in this field.

Suggested Citation

  • Ferreira, Fernando A.F. & Jalali, Marjan S. & Ferreira, João J.M., 2016. "Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory," Journal of Business Research, Elsevier, vol. 69(11), pages 4953-4958.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958
    DOI: 10.1016/j.jbusres.2016.04.058
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    References listed on IDEAS

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    2. Ferreira, João J.M. & Jalali, Marjan S. & Ferreira, Fernando A.F., 2018. "Enhancing the decision-making virtuous cycle of ethical banking practices using the Choquet integral," Journal of Business Research, Elsevier, vol. 88(C), pages 492-497.
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    4. María del Carmen Valls Martínez & Pedro Antonio Martín-Cervantes & Sandra Peña Rodríguez, 2021. "Ethical Banking and Poverty Alleviation Banking: The Two Sides of the Same Solidary Coin," Sustainability, MDPI, vol. 13(21), pages 1-22, October.
    5. María Eulalia Serrano Pérez, 2017. "El índice SEBI como medida del nivel de compromiso con los principios que definen la banca ética," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1377-1392, Octubre-D.
    6. Nicholas Igbudu & Zanete Garanti & Temitope Popoola, 2018. "Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image," Sustainability, MDPI, vol. 10(11), pages 1-11, November.
    7. María Eulalia Serrano Pérez, 2017. "SEBI index: Measuring the commitment to the principles of social banking," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1393-1407, Octubre-D.
    8. Marita Susanna Svane & Sanne Frandsen, 2024. "Formal Ethics, Content Ethics and Relational Ethics: Three Approaches to Constructing Ethical Sales Cultures and Identities in Retail Banking," Journal of Business Ethics, Springer, vol. 189(2), pages 269-286, January.
    9. Debmallya Chatterjee & Amol S. Dhaigude, 2020. "An Integrated Fuzzy Cognitive Map Approach in Modelling Factors of Management Quality in Banking Performance," Global Business Review, International Management Institute, vol. 21(3), pages 763-779, June.
    10. Francisco C. Marques & Fernando A. F. Ferreira & Constantin Zopounidis & Audrius Banaitis, 2022. "A system dynamics-based approach to determinants of family business growth," Annals of Operations Research, Springer, vol. 311(2), pages 799-819, April.
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