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Person-place congruency in the Internet Banking context

  • Gounaris, Spiros
  • Koritos, Christos
  • Vassilikopoulou, Katerina
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    This study proposes and empirically validates a model that incorporates the interaction effects of consumer's shopping orientation (utilitarian/recreational) and attitudes towards the online store atmospheric qualities (information related cues, navigation cues, aesthetic cues) on online shopping behavior. The use of an underutilized technique for detecting interaction effects unveils the superiority of interaction effects over direct effects in explaining online shopping behavior. Results reveal significant interaction effects during the information search stage but not during the purchase stage. Furthermore, the interaction effects were significant only for utilitarian shoppers but not for the recreational ones. The results signify the distinctive nature of online shopping compared to the offline one, and the need for retailers to distinguish online and offline store atmosphere management.

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    File URL: http://www.sciencedirect.com/science/article/B6V7S-4X5YWPY-2/2/a98d19bb41d5a58266e1da2c2fa5cf03
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    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 63 (2010)
    Issue (Month): 9-10 (September)
    Pages: 943-949

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    Handle: RePEc:eee:jbrese:v:63:y::i:9-10:p:943-949
    Contact details of provider: Web page: http://www.elsevier.com/locate/jbusres

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    14. Richard, Marie-Odile, 2005. "Modeling the impact of internet atmospherics on surfer behavior," Journal of Business Research, Elsevier, vol. 58(12), pages 1632-1642, December.
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