IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v168y2023ics0148296323005611.html

Business advisory services and innovation during crises: Evidence from small businesses in Chile

Author

Listed:
  • Acevedo, Juan
  • Diaz-Molina, Iván
  • Johan, Sofia
  • Valenzuela, Patricio

Abstract

State-sponsored business advisory services face pressure to demonstrate value-added effects among their assisted enterprises. We employ a unique survey to measure the effectiveness of a business advisory program in promoting innovation in small businesses in Chile during the COVID-19 pandemic. We also seek to determine the role of innovation in mitigating the negative effects of the pandemic on enterprises’ closure, sales, and job creation. We observe a large likelihood of innovation and a lower likelihood of closure by assisted enterprises. We also find a reduction in sales and employment during the pandemic. However, these negative effects are mitigated in enterprises that implemented innovations such as online sales, delivery, commercialization through internet channels, and the creation of new products and/or services during the pandemic. The effects of the pandemic and induced innovation are more pronounced in family businesses than in non-family businesses. This finding suggests small family firms are both more vulnerable to crises but benefit more from crises-induced innovation.

Suggested Citation

  • Acevedo, Juan & Diaz-Molina, Iván & Johan, Sofia & Valenzuela, Patricio, 2023. "Business advisory services and innovation during crises: Evidence from small businesses in Chile," Journal of Business Research, Elsevier, vol. 168(C).
    • Handle: RePEc:eee:jbrese:v:168:y:2023:i:c:s0148296323005611
    DOI: 10.1016/j.jbusres.2023.114202
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296323005611
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2023.114202?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Roberto Álvarez & Claudio Bravo-Ortega & Andrés Zahler, 2015. "Innovation and Productivity in Services: Evidence from Chile," Emerging Markets Finance and Trade, Taylor & Francis Journals, vol. 51(3), pages 593-611, May.
    2. Bruno Amann & Jacques Jaussaud, 2012. "Family and non-family business resilience in an economic downturn," Asia Pacific Business Review, Taylor & Francis Journals, vol. 18(2), pages 203-223, April.
    3. Philipp Koellinger, 2008. "Why are some entrepreneurs more innovative than others?," Small Business Economics, Springer, vol. 31(1), pages 21-37, June.
    4. Olavarrieta, Sergio & Villena, Mauricio G., 2014. "Innovation and business research in Latin America: An overview," Journal of Business Research, Elsevier, vol. 67(4), pages 489-497.
    5. Thomas Zellweger & Philipp Sieger, 2012. "Entrepreneurial orientation in long-lived family firms," Small Business Economics, Springer, vol. 38(1), pages 67-84, January.
    6. G.T. Lumpkin & Keith H. Brigham & Todd W. Moss, 2010. "Long-term orientation: Implications for the entrepreneurial orientation and performance of family businesses," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 22(3-4), pages 241-264, May.
    7. Robert L. Clark & Annamaria Lusardi & Olivia S. Mitchell, 2021. "Financial Fragility during the COVID-19 Pandemic," AEA Papers and Proceedings, American Economic Association, vol. 111, pages 292-296, May.
    8. David McKenzie & Christopher Woodruff, 2014. "What Are We Learning from Business Training and Entrepreneurship Evaluations around the Developing World?," The World Bank Research Observer, World Bank, vol. 29(1), pages 48-82.
    9. Rogoff, Edward G. & Heck, Ramona Kay Zachary, 2003. "Evolving research in entrepreneurship and family business: recognizing family as the oxygen that feeds the fire of entrepreneurship," Journal of Business Venturing, Elsevier, vol. 18(5), pages 559-566, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yangjie Huang & Yajing Bu & Ping Li, 2026. "Pathways to prosperity: A configurational analysis of national entrepreneurship," Small Business Economics, Springer, vol. 66(2), pages 849-867, February.
    2. Tristan Blick & Ine Paeleman & Eddy Laveren, 2025. "Slack resources as anchors or accelerators in strategic changes: family ownership as a moderator," Small Business Economics, Springer, vol. 65(1), pages 585-611, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arz, Christopher, 2019. "Bridging the micro-macro gap: A multi-layer culture framework for understanding entrepreneurial orientation in family firms," Journal of Family Business Strategy, Elsevier, vol. 10(3), pages 1-1.
    2. Jaskiewicz, Peter & Combs, James G. & Rau, Sabine B., 2015. "Entrepreneurial legacy: Toward a theory of how some family firms nurture transgenerational entrepreneurship," Journal of Business Venturing, Elsevier, vol. 30(1), pages 29-49.
    3. Maarten B.T. de Groot & Oli R. Mihalache & Tom Elfring, 2022. "Toward a Theory of Family Social Capital in Wealthy Transgenerational Enterprise Families," Entrepreneurship Theory and Practice, , vol. 46(1), pages 159-192, January.
    4. Andreas Kallmuenzer & Andreas Strobl & Mike Peters, 2018. "Tweaking the entrepreneurial orientation–performance relationship in family firms: the effect of control mechanisms and family-related goals," Review of Managerial Science, Springer, vol. 12(4), pages 855-883, October.
    5. Bui Huu Toan, 2025. "The Effect of Government Policy Consistency on Firm Innovation," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(2), pages 8588-8611, June.
    6. Richard Gentry & Clay Dibrell & Jaemin Kim, 2016. "Long–Term Orientation in Publicly Traded Family Businesses: Evidence of a Dominant Logic," Entrepreneurship Theory and Practice, , vol. 40(4), pages 733-757, July.
    7. Kihun Kim & Zulfiquer Ali Haider & Zhenyu Wu & Junsheng Dou, 2020. "Corporate Social Performance of Family Firms: A Place-Based Perspective in the Context of Layoffs," Journal of Business Ethics, Springer, vol. 167(2), pages 235-252, November.
    8. Jelle Schepers & Wim Voordeckers & Tensie Steijvers & Eddy Laveren, 2014. "The entrepreneurial orientation–performance relationship in private family firms: the moderating role of socioemotional wealth," Small Business Economics, Springer, vol. 43(1), pages 39-55, June.
    9. Cherchem, Naïma, 2017. "The relationship between organizational culture and entrepreneurial orientation in family firms: Does generational involvement matter?," Journal of Family Business Strategy, Elsevier, vol. 8(2), pages 87-98.
    10. Antonio L. Leal-Rodríguez & Gema Albort-Morant & Silvia Martelo-Landroguez, 0. "Links between entrepreneurial culture, innovation, and performance: The moderating role of family firms," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-17.
    11. Julia Suess-Reyes, 2017. "Understanding the transgenerational orientation of family businesses: the role of family governance and business family identity," Journal of Business Economics, Springer, vol. 87(6), pages 749-777, August.
    12. Pittino, Daniel & Barroso Martínez, Ascensión & Chirico, Francesco & Sanguino Galván, Ramón, 2018. "Psychological ownership, knowledge sharing and entrepreneurial orientation in family firms: The moderating role of governance heterogeneity," Journal of Business Research, Elsevier, vol. 84(C), pages 312-326.
    13. Lee, Tingko & Chu, Wenyi, 2017. "The relationship between entrepreneurial orientation and firm performance: Influence of family governance," Journal of Family Business Strategy, Elsevier, vol. 8(4), pages 213-223.
    14. Mattias Nordqvist & Karl Wennberg & Massimo Bau’ & Karin Hellerstedt, 2013. "An entrepreneurial process perspective on succession in family firms," Small Business Economics, Springer, vol. 40(4), pages 1087-1122, May.
    15. Block, Joern H., 2012. "R&D investments in family and founder firms: An agency perspective," Journal of Business Venturing, Elsevier, vol. 27(2), pages 248-265.
    16. Vanessa Diaz-Moriana & Eric Clinton & Nadine Kammerlander & G. T. Lumpkin & Justin B. Craig, 2020. "Innovation Motives in Family Firms: A Transgenerational View," Entrepreneurship Theory and Practice, , vol. 44(2), pages 256-287, March.
    17. Drakopoulou Dodd, Sarah & Anderson, Alistair & Jack, Sarah, 2013. "Being in time and the family owned firm," Scandinavian Journal of Management, Elsevier, vol. 29(1), pages 35-47.
    18. Heino, Noora & Alimov, Naufal & Tuominen, Pasi, 2024. "Family firm employment behavior during a financial crisis: Does generational stage matter?," Journal of Family Business Strategy, Elsevier, vol. 15(3).
    19. Mohammad Reza Jalilvand & Leila Nasrolahi Vosta & Rashid Khalilakbar & Javad Khazaei Pool & Reihaneh Alsadat Tabaeeian, 2019. "The Effects of Internal Marketing and Entrepreneurial Orientation on Innovation in Family Businesses," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(3), pages 1064-1079, September.
    20. Chitra Singla & Ludvig Levasseur, 2023. "The role of family in unfolding the process of external corporate venturing in small family businesses," Small Business Economics, Springer, vol. 61(1), pages 105-126, June.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:168:y:2023:i:c:s0148296323005611. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.