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Managing disruptive technologies for innovative healthcare solutions: The role of high-involvement work systems and technologically-mediated relational coordination

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  • Malik, Ashish
  • Kumar, Satish
  • Basu, Shubhabrata
  • Bebenroth, Ralf

Abstract

In this research, we present a model of innovative healthcare solutions as an interactive outcome of high-involvement work systems and technologically-mediated relational coordination. Adopting the grounded theory approach and conducting in-depth interviews, we investigate these dimensions using data from four case studies in the context of technology adoption in the healthcare industry in emerging markets. First, we show how relational coordination via the adoption of disruptive technologies, like online analytics, digitalization, artificial intelligence and data-driven decision-making, promotes the quality of interactions in high-involvement work systems contexts vis-à-vis face-to-face social exchanges. Further, technologically-mediated relational coordination improves employee trust, improving individual performance and functional effectiveness outcomes. Finally, the quality of technologically-mediated relational coordination affects the speed and richness of shared data among employees. This phenomenon enables employees to take optimal decisions and learn to improve innovative solutions iteratively.

Suggested Citation

  • Malik, Ashish & Kumar, Satish & Basu, Shubhabrata & Bebenroth, Ralf, 2023. "Managing disruptive technologies for innovative healthcare solutions: The role of high-involvement work systems and technologically-mediated relational coordination," Journal of Business Research, Elsevier, vol. 161(C).
    • Handle: RePEc:eee:jbrese:v:161:y:2023:i:c:s0148296323001868
    DOI: 10.1016/j.jbusres.2023.113828
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    2. Nguyen, Mai & Malik, Ashish & Sharma, Piyush & Kingshott, Russel & Gugnani, Ritika, 2024. "High involvement work system and organizational and employee resilience: Impact of digitalisation in crisis situations," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    3. Hayford Asare Obeng & Richard Arhinful & Dagnu Haile Tessema & Japheth Ahmed Nuhu, 2025. "The mediating role of organisational stress in the relationship between gender diversity and employee performance in Ghanaian public hospitals," Future Business Journal, Springer, vol. 11(1), pages 1-19, December.

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