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The consequences of collaborative overload: A long-term investigation of helping behavior

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  • Kim, Andrea
  • Kim, Youngsang
  • Cho, Younsung

Abstract

Given the growing demand for interpersonal helping in contemporary organizations, this study proposes a mechanism and a boundary condition by which helpers incur personal and professional costs over time. Drawing on the conservation of resources theory, we hypothesize that job demands mediate the link between helping escalation and negative outcomes and that the resulting detrimental processes depend on organizational tenure. Our analysis of a four-wave dataset of 898 workers in a U.S. health care organization reveals that helping escalation leads to emotional exhaustion and work-to-family conflict through job demands. Furthermore, the adverse outcomes of collaborative overload are more salient among helpers with a longer tenure. Our claims and findings provide theoretical and practical implications about the rampant phenomenon of collaborative overload and its dynamics from a long-term perspective.

Suggested Citation

  • Kim, Andrea & Kim, Youngsang & Cho, Younsung, 2023. "The consequences of collaborative overload: A long-term investigation of helping behavior," Journal of Business Research, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s014829632200813x
    DOI: 10.1016/j.jbusres.2022.113348
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    References listed on IDEAS

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    1. Marina Astakhova, 2015. "The Curvilinear Relationship between Work Passion and Organizational Citizenship Behavior," Journal of Business Ethics, Springer, vol. 130(2), pages 361-374, August.
    2. A. Newman & G. Schwarz & B. Cooper & S. Sendjaya, 2017. "How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality," Journal of Business Ethics, Springer, vol. 145(1), pages 49-62, September.
    3. Jonathon Halbesleben & Jean-Pierre Neveu & Samantha Paustian-Underdahl & Mina Westman, 2014. "Getting to the “COR”: Understanding the Role of Resources in Conservation of Resources Theory," Post-Print hal-02049109, HAL.
    4. Liu, Yongmei & He, Hongwei & Zhu, Weichun, 2020. "Motivational analyses of the relationship between negative affectivity and workplace helping behaviors: A Conservation of Resources perspective," Journal of Business Research, Elsevier, vol. 108(C), pages 362-374.
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