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Organizational culture and the implementation of person centered care: Results from a change process in Swedish hospital care

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  • Alharbi, Tariq Saleem J.
  • Ekman, Inger
  • Olsson, Lars-Eric
  • Dudas, Kerstin
  • Carlström, Eric

Abstract

Sweden has one of the oldest, most coherent and stable healthcare systems in the world. The culture has been described as conservative, mechanistic and increasingly standardized. In order to provide a care adjusted to the patient, person centered care (PCC) has been developed and implemented into some parts of the health care industry. The model has proven to decrease patient uncertainty. However, the impact of PCC has been limited in some clinics and hospital wards. An assumption is that organizational culture has an impact on desired outcomes of PCC, such as patient uncertainty. Therefore, in this study we identify the impact of organizational culture on patient uncertainty in five hospital wards during the implementation of PCC. Data from 220 hospitalized patients who completed the uncertainty cardiovascular population scale (UCPS) and 117 nurses who completed the organizational values questionnaire (OVQ) were investigated with regression analysis. The results seemed to indicate that in hospitals where the culture promotes stability, control and goal setting, patient uncertainty is reduced. In contrast to previous studies suggesting that a culture of flexibility, cohesion and trust is positive, a culture of stability can better sustain a desired outcome of reform or implementation of new care models such as person centered care. It is essential for health managers to be aware of what characterizes their organizational culture before attempting to implement any sort of new healthcare model. The organizational values questionnaire has the potential to be used as a tool to aid health managers in reaching that understanding.

Suggested Citation

  • Alharbi, Tariq Saleem J. & Ekman, Inger & Olsson, Lars-Eric & Dudas, Kerstin & Carlström, Eric, 2012. "Organizational culture and the implementation of person centered care: Results from a change process in Swedish hospital care," Health Policy, Elsevier, vol. 108(2), pages 294-301.
    • Handle: RePEc:eee:hepoli:v:108:y:2012:i:2:p:294-301
    DOI: 10.1016/j.healthpol.2012.09.003
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    References listed on IDEAS

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    1. Björn Broström & Sven Siverbo, 2004. "Deeply Rooted Traditions and the Will to Change—Problematic Conflicts in Three Swedish Health Care Organizations," Journal of Economic Issues, Taylor & Francis Journals, vol. 38(4), pages 939-952, December.
    2. Leiter, Michael P. & Harvie, Phyllis & Frizzell, Cindy, 1998. "The correspondence of patient satisfaction and nurse burnout," Social Science & Medicine, Elsevier, vol. 47(10), pages 1611-1617, November.
    3. Robert E. Quinn & John Rohrbaugh, 1983. "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis," Management Science, INFORMS, vol. 29(3), pages 363-377, March.
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    Cited by:

    1. Holger Pfaff & Timo-Kolja Pförtner & Jane Banaszak-Holl & Yinhuan Hu & Kira Hower, 2022. "Is the Systemic Agency Capacity of Long-Term Care Organizations Enabling Person-Centered Care during the COVID-19 Pandemic? A Repeated Cross-Sectional Study of Organizational Resilience," IJERPH, MDPI, vol. 19(9), pages 1-9, April.
    2. Johansson, Catrin & Åström, Sture & Kauffeldt, Anders & Helldin, Lars & Carlström, Eric, 2014. "Culture as a predictor of resistance to change: A study of competing values in a psychiatric nursing context," Health Policy, Elsevier, vol. 114(2), pages 156-162.
    3. Benjamin R Mackie & Andrea Marshall & Marion Mitchell, 2018. "Acute care nurses' views on family participation and collaboration in fundamental care," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(11-12), pages 2346-2359, June.
    4. Pilar Marqués-Sánchez & María F. Muñoz-Doyague & Yolanda V. Martínez & Martin Everett & Nestor Serrano-Fuentes & Peter Van Bogaert & Ivaylo Vassilev & David Reeves, 2018. "The Importance of External Contacts in Job Performance: A Study in Healthcare Organizations Using Social Network Analysis," IJERPH, MDPI, vol. 15(7), pages 1-17, June.

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