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Customer-Perceived Insecurity of Online Shopping Environment

Author

Listed:
  • Matea Matic

    (Department of Economics and Business Economics, Lapadska obala 7, 20 000 Dubrovnik, Croatia.)

  • Katija Vojvodic

    (Department of Economics and Business Economics, Lapadska obala 7, 20 000 Dubrovnik, Croatia.)

Abstract

Customer-perceived insecurity of online shopping environment has become one of the major obstacles to the growth of electronic commerce. The main purpose of this study was to examine the influence of insecurity of Internet usage towards online purchase decision as well as consumers’ attitudes and intentions towards online purchasing. The data was collected through survey questionnaire using the purposive sample of 253 Croatian students from the University of Dubrovnik. Research results indicate a significant relationship between the insecurity of Internet usage and online purchase decision. Additionally, a significant relationship was found between the insecurity of Internet usage and consumers’ attitudes and intentions towards online purchasing. The overall analysis reveals that consumers have positive attitudes and intentions towards online purchasing whilst insecurity towards online purchasing lowers when online purchases are made more frequently.

Suggested Citation

  • Matea Matic & Katija Vojvodic, 2014. "Customer-Perceived Insecurity of Online Shopping Environment," International Review of Management and Marketing, Econjournals, vol. 4(1), pages 59-65.
    • Handle: RePEc:eco:journ3:2014-01-7
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    References listed on IDEAS

    as
    1. Noort, Guda Van & Kerkhof, Peter & Fennis, Bob M., 2008. "The persuasiveness of online safety cues: The impact of prevention focus compatibility of Web content on consumers’ risk perceptions, attitudes, and intentions," Journal of Interactive Marketing, Elsevier, vol. 22(4), pages 58-72.
    2. Akhter, Syed H., 2012. "Who spends more online? The influence of time, usage variety, and privacy concern on online spending," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 109-115.
    3. Bridges, Eileen & Florsheim, Renée, 2008. "Hedonic and utilitarian shopping goals: The online experience," Journal of Business Research, Elsevier, vol. 61(4), pages 309-314, April.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    insecurity of Internet usage; online purchase decision; online purchase intention;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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