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Privacy assurances and social sharing in social commerce: The mediating role of threat-coping appraisals

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  • Wang, Lu-Yao
  • Hu, Hai-Hua
  • Wang, Le
  • Qin, Jian-Qun

Abstract

The social sharing of consumers (e.g., posting about a shopping experience) is the basis for the flourishing of social commerce; however, it conflicts with consumers’ psychological need for privacy. This study attempts to investigate the comprehensive effect of privacy assurances from different institutions on social sharing, involving privacy policy and privacy-protective technology provided by social media companies as well as government regulation and industry self-regulation. We conducted a large-scale empirical survey with 1,311 users of Xiaohongshu in China. The results show that all the four privacy assurances have a positive effect on social sharing that is almost equal. The results also reveal that threat appraisal and coping appraisal jointly mediate the relationship of privacy assurances and social sharing. Our results provide operable implications for stakeholders on how to facilitate social sharing and thus the flourishing of s-commerce through fostering privacy assurances.

Suggested Citation

  • Wang, Lu-Yao & Hu, Hai-Hua & Wang, Le & Qin, Jian-Qun, 2022. "Privacy assurances and social sharing in social commerce: The mediating role of threat-coping appraisals," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    • Handle: RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922001217
    DOI: 10.1016/j.jretconser.2022.103028
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    2. Urbonavicius, Sigitas, 2023. "Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).

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