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Trust and Consumers’ Purchase Intention in a Social Commerce Platform: A Meta-Analytic Approach

Author

Listed:
  • Jian Wang
  • Fakhar Shahzad
  • Zeeshan Ahmad
  • Muhammad Abdullah
  • Nadir Munir Hassan

Abstract

E-commerce and social media integration are becoming increasingly popular throughout the world, particularly with the emergence of Web 2.0 technology. In a social commerce (SC) environment, trust also plays a vital role in consumers’ purchase intentions. This research aims to achieve consistent findings regarding the concise effect of trust on consumers’ purchase intention and the moderating effect of SC constructs in social commerce platforms. A meta-analysis, including 20 effect sizes from 19 studies, investigated the association between trust and consumers’ purchase intention. The outcomes demonstrate that trust positively influences consumers’ purchase intentions. Meanwhile, moderation analysis points out that trust in sellers has a larger significant effect than other trust objects. Meanwhile, consumers in forums and communities can gain more trust, affecting their purchase intentions. In terms of website types, trust has a similar influence on purchase intention.

Suggested Citation

  • Jian Wang & Fakhar Shahzad & Zeeshan Ahmad & Muhammad Abdullah & Nadir Munir Hassan, 2022. "Trust and Consumers’ Purchase Intention in a Social Commerce Platform: A Meta-Analytic Approach," SAGE Open, , vol. 12(2), pages 21582440221, April.
    • Handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221091262
    DOI: 10.1177/21582440221091262
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    References listed on IDEAS

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    2. Muaadh Noman & Selin Gurgun & Keith Phalp & Raian Ali, 2024. "Designing social media to foster user engagement in challenging misinformation: a cross-cultural comparison between the UK and Arab countries," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    3. Mahmut Bakır & Nadine Itani, 2024. "Modelling Behavioural Factors Affecting Consumers’ Intention to Adopt Electric Aircraft: A Multi-Method Investigation," Sustainability, MDPI, vol. 16(19), pages 1-29, September.
    4. Laradi, Sofiane & Alrawad, Mahmaod & Lutfi, Abdalwali & Agag, Gomaa, 2024. "Understanding factors affecting social commerce purchase behavior: A longitudinal perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    5. Nick Lin-Hi & Marlene Reimer & Katharina Schäfer & Johanna Böttcher, 2023. "Consumer acceptance of cultured meat: an empirical analysis of the role of organizational factors," Journal of Business Economics, Springer, vol. 93(4), pages 707-746, May.

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