IDEAS home Printed from https://ideas.repec.org/a/dij/revfcs/v1y1998iq2p89-112.html
   My bibliography  Save this article

Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions

Author

Listed:
  • Henri Isaac

    () (Université Paris IX Dauphine)

Abstract

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.

Suggested Citation

  • Henri Isaac, 1998. "Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions," Revue Finance Contrôle Stratégie, revues.org, vol. 1(2), pages 89-112, June.
  • Handle: RePEc:dij:revfcs:v:1:y:1998:i:q2:p:89-112
    as

    Download full text from publisher

    File URL: http://crego.u-bourgogne.fr/images/stories/rev/012112.pdf
    Download Restriction: no

    Other versions of this item:

    References listed on IDEAS

    as
    1. Adelman, Mara B. & Ahuvia, Aaron C., 1995. "Social support in the service sector : The antecedents, processes, and outcomes of social support in an introductory service," Journal of Business Research, Elsevier, vol. 32(3), pages 273-282, March.
    2. Mills, Peter K., 1990. "On the quality of services in encounters: An agency perspective," Journal of Business Research, Elsevier, vol. 20(1), pages 31-41, January.
    3. Hensel, James S., 1990. "Service quality improvement and control: A customer-based approach," Journal of Business Research, Elsevier, vol. 20(1), pages 43-54, January.
    4. François Eymard-Duvernay, 1989. "Conventions de qualité et formes de coordination," Revue Économique, Programme National Persée, vol. 40(2), pages 329-360.
    5. Czepiel, John A., 1990. "Service encounters and service relationships: Implications for research," Journal of Business Research, Elsevier, vol. 20(1), pages 13-21, January.
    6. Pierre-Yves Gomez, 1995. "Des règles du jeu pour une modélisation conventionnaliste," Revue Française d'Économie, Programme National Persée, vol. 10(3), pages 137-171.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:dau:papers:123456789/1486 is not listed on IDEAS
    2. Samuel Mercier, 2000. "La formalisation de l'éthique:un outil stratégique pour l'entreprise?," Working Papers CREGO 1000302, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    3. Nicolas Berland & Michel Gervais, 2008. "À quoi ont rêvé (et n’ont pas rêvé) les chercheurs en contrôle durant les dix dernières années? Dix ans de recherche en contrôle," Revue Finance Contrôle Stratégie, revues.org, vol. 11(Special), pages 109-148, June.
    4. Samuel Mercier, 2000. "La formalisation de l'éthique:un outil stratégique pertinent pour l'entreprise," Revue Finance Contrôle Stratégie, revues.org, vol. 3(3), pages 101-123, September.
    5. repec:dau:papers:123456789/3273 is not listed on IDEAS
    6. Philippe Batifoulier, 1999. "Éthique professionnelle et activité médicale: une analyse en termes de conventions," Revue Finance Contrôle Stratégie, revues.org, vol. 2(2), pages 5-24, June.
    7. Christian Prat Dit Hauret & Jocelyn Husser, 2006. "Le Changement Organisationnel Des Cabinets Comptables Liberaux Induit Par Les Evolutions Du Referentiel Comptable," Post-Print halshs-00558245, HAL.
    8. Carole Grillet, 2005. "Iso 9001 : Les Enjeux Du Recours A Un Referentiel Qualite Supplementaire Pour La Profession Comptable," Post-Print halshs-00581210, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dij:revfcs:v:1:y:1998:i:q2:p:89-112. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Gérard Charreaux). General contact details of provider: http://www.revues.org/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.