Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions
The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.
References listed on IDEAS
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