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Identifying Employee Turnover Risks Using Modified Quality Function Deployment

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  • Xin Wang
  • Li Wang
  • Xiaobo Xu
  • Ping Ji

Abstract

Employee turnover is costly in terms of direct costs and indirect costs faced by organizations. Thus, researchers have investigated turnover for more than two decades. Different methods have been proposed to identify employee turnover risk. However, reducing and preventing employee turnover is still one of the biggest challenges to organizations. Quality function deployment (QFD) method is a systems approach to quality engineering. Employee turnover risk identification mainly involves employee turnover risk factors modelling, identifying risk factors' index, and determining index weights. In this paper, we propose a multi‐level employee turnover risk identification model using modified QFD method. This study contributes to the QFD and employee turnover research literature and provides practical guidance to business practitioners. Copyright © 2014 John Wiley & Sons, Ltd.

Suggested Citation

  • Xin Wang & Li Wang & Xiaobo Xu & Ping Ji, 2014. "Identifying Employee Turnover Risks Using Modified Quality Function Deployment," Systems Research and Behavioral Science, Wiley Blackwell, vol. 31(3), pages 398-404, May.
    • Handle: RePEc:bla:srbeha:v:31:y:2014:i:3:p:398-404
    DOI: 10.1002/sres.2282
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    References listed on IDEAS

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    1. Lida Xu & WenAn Tan & Hongyuan Zhen & Weiming Shen, 2008. "An approach to enterprise process dynamic modeling supporting enterprise process evolution," Information Systems Frontiers, Springer, vol. 10(5), pages 611-624, November.
    2. Li Da Xu, 2013. "Introduction: Systems Science in Industrial Sectors," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 211-213, May.
    3. Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
    4. Jinfeng Li & Kanliang Wang & Lida Xu, 2009. "Chameleon based on clustering feature tree and its application in customer segmentation," Annals of Operations Research, Springer, vol. 168(1), pages 225-245, April.
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    Cited by:

    1. Xin Wang & Li Wang & Li Zhang & Xiaobo Xu & Weiyong Zhang & Yingcheng Xu, 2017. "Developing an employee turnover risk evaluation model using case-based reasoning," Information Systems Frontiers, Springer, vol. 19(3), pages 569-576, June.
    2. Xin Wang & Li Wang & Li Zhang & Xiaobo Xu & Weiyong Zhang & Yingcheng Xu, 0. "Developing an employee turnover risk evaluation model using case-based reasoning," Information Systems Frontiers, Springer, vol. 0, pages 1-8.

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