IDEAS home Printed from https://ideas.repec.org/a/bjz/ajisjr/2245.html

The Nexus between Top Management Support on Change Management, Cloud ERP Implementation, and Performance of SMEs

Author

Listed:
  • Olakunle Jayeola
  • Shafie Sidek
  • Shouvik Sanyal
  • Md. Meraj Hasan
  • Amarendra Pratap Singh
  • Syed Inamul Hasan

Abstract

Top management support (TMS) is a critical success factor in cloud computing (CC) implementation and firm performance. However, extant empirical research on these relationships has obtained mixed findings due to earlier studies focusing on a one-dimensional TMS construct with diverse measurement items that muddle up different behaviours of top management. TMS is typically a multi-dimensional construct, such as TMS change management (TMSCM), TMS resource provision (TMSR), and TMS vision sharing (TMSV). The aim of this study is to examine a specific TMS dimension, TMSCM, on cloud ERP implementation and, further, to measure the effect of TMSCM on the financial performance of manufacturing small and medium-sized enterprises (SMEs) through the mediating effect of cloud ERP implementation. The proposed research model was validated using partial least squares structural equation modelling (PLS-SEM) with a sample of 204 Malaysian manufacturing SMEs. Results reveal that TMSCM significantly impacts cloud ERP implementation and financial performance. Moreover, cloud ERP implementation is a significant driver of financial performance, and it partially mediates the relationship between TMSCM and financial performance. Contributing to disentangling the mixed findings of TMS impact on cloud ERP implementation and firm performance, this study also generates insights for practitioners that they need to balance TMSCM and cloud ERP implementation to improve the financial performance of SMEs.

Suggested Citation

  • Olakunle Jayeola & Shafie Sidek & Shouvik Sanyal & Md. Meraj Hasan & Amarendra Pratap Singh & Syed Inamul Hasan, 2022. "The Nexus between Top Management Support on Change Management, Cloud ERP Implementation, and Performance of SMEs," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, May.
    • Handle: RePEc:bjz:ajisjr:2245
    DOI: https://doi.org/10.36941/ajis-2022-0084
    as

    Download full text from publisher

    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/12920
    Download Restriction: no
    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/12920/12515
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.36941/ajis-2022-0084?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Quangdung Tran & Changzheng Zhang & Hongyi Sun & Dechun Huang, 2014. "Initial Adoption Versus Institutionalization of E-Procurement in Construction Firms: An Empirical Investigation in Vietnam," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 17(2), pages 91-116, April.
    2. R. Vidhyalakshmi & Vikas Kumar, 2016. "Determinants of cloud computing adoption by SMEs," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(3), pages 375-395.
    3. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    4. Yunis, Manal & Tarhini, Abbas & Kassar, Abdulnasser, 2018. "The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship," Journal of Business Research, Elsevier, vol. 88(C), pages 344-356.
    5. Lin, Angela & Chen, Nan-Chou, 2012. "Cloud computing as an innovation: Percepetion, attitude, and adoption," International Journal of Information Management, Elsevier, vol. 32(6), pages 533-540.
    6. Gillani, Fatima & Chatha, Kamran Ali & Sadiq Jajja, Muhammad Shakeel & Farooq, Sami, 2020. "Implementation of digital manufacturing technologies: Antecedents and consequences," International Journal of Production Economics, Elsevier, vol. 229(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Awwad Saad AlShammari, 2025. "Cloud ERP Implementation and Firm Performance: Innovation Capability as a Mediator and Top Management Support as a Moderator," Information Management and Business Review, AMH International, vol. 17(1), pages 311-327.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Olakunle Jayeola & Shafie Sidek & Azmawani Abd Rahman & Anuar Shar Bali Mahomed & Hu Jimin, 2020. "Contextual Factors and Strategic Consequences of Cloud Enterprise Resource Planning (ERP) Adoption in Malaysian Manufacturing SMEs: A Conceptual Framework," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 176-201.
    2. Minghui Yang & Jiawen Wang & Petra Maresova, 2025. "Does Innovation Mediate the Relationship Between ICT Use and Competitive Advantage? Investigating the Perceptions of Practitioners in the Pharmaceutical Industry," SAGE Open, , vol. 15(2), pages 21582440251, June.
    3. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    4. repec:bcp:journl:v:9:y:2025:i:10:p:571-585 is not listed on IDEAS
    5. Ilona Baumane & Rebekka Vedina, 2011. "Capacities and Competencies as Sources of Competitive Advantage: The Case Study of Latvian Hotels," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(2), pages 301-318, May.
    6. Simon Colnar & Ivan Radević & Nikola Martinović & Anđelko Lojpur & Vlado Dimovski, 2022. "The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services," PLOS ONE, Public Library of Science, vol. 17(8), pages 1-24, August.
    7. Maref M. F. Alokshe & Muri Wole Adedokun & Kolawole Iyiola, 2025. "Advanced manufacturing technologies, strategic agility, business network and sustained competitive performance: an empirical evidence from an emerging economy," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-16, December.
    8. Khavul, Susanna & Pérez-Nordtvedt, Liliana & Wood, Eric, 2010. "Organizational entrainment and international new ventures from emerging markets," Journal of Business Venturing, Elsevier, vol. 25(1), pages 104-119, January.
    9. Vendrell-Herrero, Ferran & Bustinza, Oscar F. & Opazo-Basaez, Marco, 2021. "Information technologies and product-service innovation: The moderating role of service R&D team structure," Journal of Business Research, Elsevier, vol. 128(C), pages 673-687.
    10. David G. Sirmon & Jean–Luc Arregle & Michael A. Hitt & Justin W. Webb, 2008. "The Role of Family Influence in Firms’ Strategic Responses to Threat of Imitation," Entrepreneurship Theory and Practice, , vol. 32(6), pages 979-998, November.
    11. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    12. Damminda Alahakoon & Rashmika Nawaratne & Yan Xu & Daswin Silva & Uthayasankar Sivarajah & Bhumika Gupta, 2023. "Self-Building Artificial Intelligence and Machine Learning to Empower Big Data Analytics in Smart Cities," Information Systems Frontiers, Springer, vol. 25(1), pages 221-240, February.
    13. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
    14. Khaled Naser Yousef Magableh & Selvi Kannan & Aladeen Yousef Rashid Hmoud, 2024. "Innovation Business Model: Adoption of Blockchain Technology and Big Data Analytics," Sustainability, MDPI, vol. 16(14), pages 1-25, July.
    15. de Koster, M.B.M. & Shinohara, M., 2006. "Supply-Chain Culture Clashes in Europe. Pitfalls in Japanese Service Operations," ERIM Report Series Research in Management ERS-2006-007-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    16. Munyao, Solomon. M., 2021. "Effects of Organizational Resource Portfolio on the Performance of Africa Inland Church Theological Training Institutions in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(5), pages 128-134, May.
    17. Taiwo Hussainat Idiaro & Ibikunle Afeez Kayode & Samuel Oluwatumise Olatunbosun & Bello Taofik Abidemi & Iliyasu Shiyanbade Najeemdeen, 2019. "The Relationship between Entrepreneur Orientation and Performance," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 5(1), pages 31-35, March.
    18. Orozco, Luis Antonio & Sanabria, John Alirio & Sosa, Juan Camilo & Aristizabal, Jeimy & López, Liliana, 2022. "How do IT investments interact with other resources to improve innovation?," Journal of Business Research, Elsevier, vol. 144(C), pages 358-365.
    19. Yaser Mansour Almansour, 2015. "The Impact of Total Quality Management Components on Firms Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(8), pages 384-394.
    20. Dmitrijs Solovjovs & Aleksandrs Kotlars & Valerijs Skribans & Katalin Liptak, 2017. "The Economic Significance of People Skills for Effective Enterprise Management," Eastern European Business and Economics Journal, Eastern European Business and Economics Studies Centre, vol. 3(4), pages 360-375.
    21. Mohamad Haziq Izzuddin Baharin & Muhammad Izzat Zulkifly & Zurena Shahril & Mohd Aliff Abdul Majid, 2025. "How Customers Decide: Unveiling the Drivers of Customers’ Online Purchase Behavior on Online Food Delivery Apps," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(1), pages 1922-1946, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjz:ajisjr:2245. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Richtmann Publishing Ltd (email available below). General contact details of provider: https://www.richtmann.org/journal/index.php/ajis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.