IDEAS home Printed from https://ideas.repec.org/a/bjw/econen/v15y2025i6p40-56.html
   My bibliography  Save this article

The impact of training and development, motivation on in-role job performance and employee creativity in Vietnam’s consumer finance sector

Author

Listed:
  • Huyen Thi Ngoc Nguyen

    (Sai Gon University, Ho Chi Minh City, Vietnam)

  • Nghi Dinh Le

    (Sai Gon University, Ho Chi Minh City, Vietnam)

Abstract

This study examines the effects of Training & Development (T&D) on employee motivation and explores the role of individual motivation in workplace performance, framed within the principles of Self-Determination Theory (SDT). Using a mixed-methods approach that combines qualitative and quantitative techniques, data were collected from 254 full-time employees in Vietnam’s consumer finance sector and analyzed using Smart PLS v3.0 software. The findings reveal that Extrinsic Motivation (EM) has a stronger impact on employee performance and creativity than Intrinsic Motivation (IM). However, creativity driven by individual motivation is not a direct outcome but depends on the mediating effect of in-role job performance. Moreover, the study offers valuable insights for future research and practical recommendations for consumer finance companies to enhance employee performance, particularly their creativity.

Suggested Citation

  • Huyen Thi Ngoc Nguyen & Nghi Dinh Le, 2025. "The impact of training and development, motivation on in-role job performance and employee creativity in Vietnam’s consumer finance sector," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 15(6), pages 40-56.
    • Handle: RePEc:bjw:econen:v:15:y:2025:i:6:p:40-56
    DOI: 10.46223/HCMCOUJS.econ.en.15.6.3899.2025
    as

    Download full text from publisher

    File URL: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/3899/2399
    Download Restriction: no
    File URL: https://libkey.io/10.46223/HCMCOUJS.econ.en.15.6.3899.2025?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Valerie Good & Douglas E. Hughes & Ahmet H. Kirca & Sean McGrath, 2022. "A self-determination theory-based meta-analysis on the differential effects of intrinsic and extrinsic motivation on salesperson performance," Journal of the Academy of Marketing Science, Springer, vol. 50(3), pages 586-614, May.
    2. Chad A. Hartnell & Amanda Christensen-Salem & Fred O. Walumbwa & Derek J. Stotler & Flora F. T. Chiang & Thomas A. Birtch, 2023. "Manufacturing Motivation in the Mundane: Servant Leadership’s Influence on Employees’ Intrinsic Motivation and Performance," Journal of Business Ethics, Springer, vol. 188(3), pages 533-552, December.
    3. Aftab Tariq Dar & Mohsin Bashir & Faheem Ghazanfar & Muhammad Abrar, 2014. "Mediating Role of Employee Motivation in Relationship to Post-Selection HRM Practices and Organizational Performance," International Review of Management and Marketing, Econjournals, vol. 4(3), pages 224-238.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aline Isabelle Lanzrath & Christian Homburg & Robin-Christopher M. Ruhnau, 2025. "Women’s underrepresentation in business-to-business sales: Reasons, contingencies, and solutions," Journal of the Academy of Marketing Science, Springer, vol. 53(2), pages 533-562, March.
    2. Olga Ponisciakova & Zuzana Rosnerova & Eva Kicova, 2023. "Motivation as an Element of Managerial Decision Making in Manufacturing Companies: The Case of the Slovak Republic," Sustainability, MDPI, vol. 15(12), pages 1-21, June.
    3. Françoise Simon & Virginie Schweitzer, 2023. "When smart meters backfire on energy transition internalization: Ethical electricity suppliers' mitigation of consumer data vulnerability and attendant psychological disempowerment," Post-Print hal-04185026, HAL.
    4. Cong Cao & Dan Li & Qianwen Xu & Xiuyan Shao, 2022. "Motivational Influences Affecting Middle-Aged and Elderly Users’ Participation Intention in Health-Related Social Media," IJERPH, MDPI, vol. 19(18), pages 1-21, September.
    5. Yusuf, Yunana Pindar & Dr. Kusa Nanfa Danjuma & Nanven Jephthah Gambo, 2022. "Non- Financial Incentive, Commitment and Employee Performance; a Study of Non-Academic Staff of The University of Jos," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(11), pages 896-906, November.
    6. Ekaterina A. Strizhova, 2017. "Measures of Motivation in Financial Sector Business Leaders," HSE Working papers WP BRP 74/PSY/2017, National Research University Higher School of Economics.
    7. Mullins, Ryan & Swain, Scott & Friend, Scott B., 2023. "How and should firms motivate salesperson effort across a Multi-Brand Portfolio?," Journal of Business Research, Elsevier, vol. 158(C).
    8. Xin Liu & Bo Lv & Liyuan Li & Peter Harms & Jiawei Zheng & Xiaoming Zheng, 2025. "A Mixed Blessing? Explaining the Double-Edged Effects of Leader Leniency on Employee Task Performance," Journal of Business Ethics, Springer, vol. 197(4), pages 893-915, April.
    9. Goehlich, Robert A. & Bebenroth, Ralf, 2025. "Pilots’ desire to become future space tourism pilots: Polynomial regression using response surface analysis," Transport Policy, Elsevier, vol. 162(C), pages 509-520.
    10. Locander, David A. & Darrat, Mahmoud A. & Babin, Barry J., 2023. "Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes," Journal of Business Research, Elsevier, vol. 154(C).
    11. Muhammad Zada & Jawad Khan & Imran Saeed & Shagufta Zada, 2024. "Examining the nexus between servant leadership and employee task performance: the moderation mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    12. Dayle Childs & Nick Lee & John W. Cadogan & Belinda Dewsnap, 2024. "How within-person research can extend marketing knowledge," Journal of the Academy of Marketing Science, Springer, vol. 52(3), pages 695-714, May.
    13. Ahn, Suhyoung & Park, JungKun & Ye, Sangbeak, 2025. "How AI enhances employee service innovation in retail: Social exchange theory perspectives and the impact of AI adaptability," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
    14. Shaoqin Han & Huifei Xun & Baoguo Xie & Man Zeng & Dhandevi Maharjan, 2025. "Why and when entrepreneurs with calling perform better? The effects of calling and money motivation on entrepreneurial performance," Palgrave Communications, Palgrave Macmillan, vol. 12(1), pages 1-8, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjw:econen:v:15:y:2025:i:6:p:40-56. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Vu Tuan Truong (email available below). General contact details of provider: https://journalofscience.ou.edu.vn/index.php/econ-en .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.