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The impact of training and development, motivation on in-role job performance and employee creativity in Vietnam’s consumer finance sector

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  • Huyen Thi Ngoc Nguyen

    (Sai Gon University, Ho Chi Minh City, Vietnam)

  • Nghi Dinh Le

    (Sai Gon University, Ho Chi Minh City, Vietnam)

Abstract

This study examines the effects of Training & Development (T&D) on employee motivation and explores the role of individual motivation in workplace performance, framed within the principles of Self-Determination Theory (SDT). Using a mixed-methods approach that combines qualitative and quantitative techniques, data were collected from 254 full-time employees in Vietnam’s consumer finance sector and analyzed using Smart PLS v3.0 software. The findings reveal that Extrinsic Motivation (EM) has a stronger impact on employee performance and creativity than Intrinsic Motivation (IM). However, creativity driven by individual motivation is not a direct outcome but depends on the mediating effect of in-role job performance. Moreover, the study offers valuable insights for future research and practical recommendations for consumer finance companies to enhance employee performance, particularly their creativity.

Suggested Citation

  • Huyen Thi Ngoc Nguyen & Nghi Dinh Le, 2025. "The impact of training and development, motivation on in-role job performance and employee creativity in Vietnam’s consumer finance sector," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 15(6), pages 40-56.
    • Handle: RePEc:bjw:econen:v:15:y:2025:i:6:p:40-56
    DOI: 10.46223/HCMCOUJS.econ.en.15.6.3899.2025
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    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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