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Performance measurement for fintech company

Author

Listed:
  • Pham Phat Tien

    (Can Tho University, Can Tho City, Vietnam)

  • Nguyen Thi Huyen My

    (Can Tho University, Can Tho City, Vietnam)

Abstract

This paper proposes a frame measure for evaluating the fintech company’s performance. Based on the existing publications of multi-dimensional approaches to performance measurement and the fintech company, the study is conducted as a review article. The Balanced Scorecard is considered a suitable approach for the highest citations and application capacity in various kinds of firms. With the combination of the Balanced Scorecard and the highlighted characteristics of the fintech company, the frame measure is proposed for evaluating the fintech company’s performance. In detail, the fintech strategy map and four perspectives of performance with twenty-three measurements are proposed. The study provides the framework for the next quantitative studies that regard the estimation of the relationship between fintech performance and conventional banks. The new evidence of the Balanced Scorecard application for the fintech company is a new kind of firm in the digital era.

Suggested Citation

  • Pham Phat Tien & Nguyen Thi Huyen My, 2023. "Performance measurement for fintech company," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 13(1), pages 169-184.
    • Handle: RePEc:bjw:econen:v:13:y:2023:i:1:p:169-184
    DOI: 10.46223/HCMCOUJS.econ.en.13.1.2100.2023
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    References listed on IDEAS

    as
    1. Chuanman You, 2018. "Recent Development of FinTech Regulation in China: A Focus on the New Regulatory Regime for the P2P Lending (Loan-based Crowdfunding) Market," Capital Markets Law Journal, Oxford University Press, vol. 13(1), pages 85-115.
    2. repec:eme:mrn000:01409170110782793 is not listed on IDEAS
    3. Buchak, Greg & Matvos, Gregor & Piskorski, Tomasz & Seru, Amit, 2018. "Fintech, regulatory arbitrage, and the rise of shadow banks," Journal of Financial Economics, Elsevier, vol. 130(3), pages 453-483.
    4. Shim, Yongwoon & Shin, Dong-Hee, 2016. "Analyzing China’s Fintech Industry from the Perspective of Actor–Network Theory," Telecommunications Policy, Elsevier, vol. 40(2), pages 168-181.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    fintech; finance; performance; performance measurement; the balanced scorecard;
    All these keywords.

    JEL classification:

    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • G20 - Financial Economics - - Financial Institutions and Services - - - General

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