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Performance Measurement in the Digital Era: Review Literature at the Intersection of Management Accounting, Big Data Analytics and Emerging Technologies’ Impact on Performance Evaluation

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  • Muhammad Saleem Ullah Khan

    (Department of Business Management Studies, Gulf College, Muscat, Sultanate of Oman)

Abstract

This paper focuses on the changes of performance measurement systems in the context of the digital environment. However, with organizations institutionalizing big data analytics and the rising technologies, structured evaluation methods need some form of modification. The study aims to address the following: the past developments of performance measurement; effects of technology disruption; and the use of big data for the assessment and the part played by technologies in processes. Scientific papers presented in the period 1987-2023 regarding management accounting, information systems, and technology are reviewed critically. Preliminary works defining the subject’s directions and studies indicative of changes brought about by digital media are presented. Main topics: Making decisions based on quantitative analysis, the combination of finance-oriented and value-based KPIs that correspond to the strategic goals, and continuous monitoring of the processes. The review also includes an integration of views about possibilities that new data sources open for creating new or more profound metrics. Based on the literature, IoT, AI, blockchain, and cloud computing are explored to understand the extent to which they impact the design and execution of evaluation. Problems related to adoption such as lack of competencies, implementation issues, and others are discussed. Therefore, previous work analyzing mitigation strategies associated with early adopters is presented to offer suggestions. The Directions for future research at the crossroads of digitalisation and performance measurement frameworks are discussed in last part of the abstract. Hence, the aim is to develop the theory and practice of this important field together.

Suggested Citation

  • Muhammad Saleem Ullah Khan, 2024. "Performance Measurement in the Digital Era: Review Literature at the Intersection of Management Accounting, Big Data Analytics and Emerging Technologies’ Impact on Performance Evaluation," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(8), pages 94-101, August.
    • Handle: RePEc:bjc:journl:v:11:y:2024:i:8:p:94-101
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    References listed on IDEAS

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    1. Gandomi, Amir & Haider, Murtaza, 2015. "Beyond the hype: Big data concepts, methods, and analytics," International Journal of Information Management, Elsevier, vol. 35(2), pages 137-144.
    2. Jesse Yli-Huumo & Deokyoon Ko & Sujin Choi & Sooyong Park & Kari Smolander, 2016. "Where Is Current Research on Blockchain Technology?—A Systematic Review," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-27, October.
    3. Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75002, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    4. Christian Matt & Thomas Hess & Alexander Benlian, 2015. "Digital Transformation Strategies," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(5), pages 339-343, October.
    5. Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75202, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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